{"id":4586,"date":"2026-06-08T17:52:59","date_gmt":"2026-06-08T14:52:59","guid":{"rendered":"https:\/\/support.withsecure.com\/fr\/?post_type=support_article&#038;p=4586"},"modified":"2026-06-08T17:52:59","modified_gmt":"2026-06-08T14:52:59","slug":"le-capteur-edr-endpoint-detection-and-response-de-business-suite-client-security-ou-server-security-ne-parvient-pas-a-se-connecter-au-back-end","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/le-capteur-edr-endpoint-detection-and-response-de-business-suite-client-security-ou-server-security-ne-parvient-pas-a-se-connecter-au-back-end\/","title":{"rendered":"Le capteur EDR (Endpoint Detection and Response) de Business Suite Client Security ou Server Security ne parvient pas \u00e0 se connecter au back-end."},"content":{"rendered":"<h3>Probl\u00e8me:<\/h3>\n<p>Le capteur RDR (Endpoint Detection and Response) de Business Suite Client Security ou Server Security ne parvient pas \u00e0 se connecter au back-end.<\/p>\n<p> L&#39;interface utilisateur affiche le statut \u00ab\u00a0Capteur non activ\u00e9\u00a0\u00bb et l&#39;appareil n&#39;est pas visible sur le portail EDR.<\/p>\n<h3>Solution:<\/h3>\n<p> WithSecure recommande d&#39;ajouter l&#39;\u00e9tendue suivante aux domaines autoris\u00e9s\u00a0:<\/p>\n<ul>\n<li> *.f-secure.com<\/li>\n<li> *.fsapi.com<\/li>\n<li> *.digicert.com<\/li>\n<\/ul>\n<p> Pour une exclusion plus large, vous devrez ajouter \u00e0 la liste blanche les adresses compl\u00e8tes des points de terminaison RDR comme suit\u00a0: <\/p>\n<table border=\"1\" style=\"width: 500px;\">\n<thead>\n<tr>\n<th colspan=\"1\" rowspan=\"1\" style=\"text-align: left;\"> Adresse<\/th>\n<th colspan=\"1\" rowspan=\"1\" style=\"text-align: left;\"> Port<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td colspan=\"1\" rowspan=\"1\"> portier.sc.fsapi.com<\/td>\n<td colspan=\"1\" rowspan=\"1\"> 443<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\"> baseguard.doorman.fsapi.com<\/td>\n<td colspan=\"1\" rowspan=\"1\"> 443<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\"> api.disobus.fsapi.com<\/td>\n<td colspan=\"1\" rowspan=\"1\"> 443<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\"> orsp.f-secure.com<\/td>\n<td colspan=\"1\" rowspan=\"1\"> 80<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\"> cacerts.digicert.com<\/td>\n<td colspan=\"1\" rowspan=\"1\"> 80<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p> Le <b>client Security Cloud<\/b> doit \u00eatre <b>activ\u00e9<\/b> sur la console Policy Manager pour permettre aux capteurs EDR de soumettre des donn\u00e9es \u00e0 F-Secure Cloud.<br \/> \u00c9tapes pour activer le client Security Cloud\u00a0:<\/p>\n<div style=\"margin-left: 40px;\"> 1. Ouvrir <b>le gestionnaire de politiques<\/b><br \/> 2. Acc\u00e9dez aux <b>param\u00e8tres<\/b><br \/> 3. Cochez la <b>case \u00ab\u00a0Analyse en temps r\u00e9el\u00a0\u00bb<\/b> dans la section \u00ab\u00a0G\u00e9n\u00e9ral\u00a0\u00bb.<br \/> 4. Cochez la case \u00ab<b>\u00a0Utiliser Security Cloud\u00a0\u00bb<\/b> pour activer la fonctionnalit\u00e9 Security Cloud.<\/div>\n<div> <b>Remarque\u00a0:<\/b> Si le h\u00f4te sur lequel le capteur est install\u00e9 n\u00e9cessite un serveur proxy HTTP pour acc\u00e9der \u00e0 Internet, vous pouvez ajouter l\u2019adresse du proxy aux param\u00e8tres sous\u00a0:<br \/> <i>Console du Gestionnaire de strat\u00e9gies &gt; Param\u00e8tres &gt; Gestion centralis\u00e9e &gt; Connexion Internet<\/i><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Le capteur RDR (Rapid Detection and Response) de Business Suite Client Security ou Server Security ne parvient pas \u00e0 se connecter au back-end. L&rsquo;interface utilisateur affiche le statut \u00ab\u00a0Capteur non activ\u00e9\u00a0\u00bb et le p\u00e9riph\u00e9rique n&rsquo;est pas visible dans le portail RDR.<\/p>\n","protected":false},"template":"","support_article_product":[100],"class_list":["post-4586","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005121","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:52:59","import_hash":"22e2c74d53e498887517d9e452738347a7c16bfe","vanilla_article_id":29784,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/29784-endpoint-detection-and-response-edr-sensor-in-business-suite-client-security-or-server-security-is-unable-to-connect-to-the-backend","vanilla_kb_id":30,"vanilla_category_id":105,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/4586","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=4586"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=4586"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}