{"id":4590,"date":"2026-06-08T17:52:30","date_gmt":"2026-06-08T14:52:30","guid":{"rendered":"https:\/\/support.withsecure.com\/fr\/?post_type=support_article&#038;p=4590"},"modified":"2026-06-08T17:52:30","modified_gmt":"2026-06-08T14:52:30","slug":"certaines-pieces-jointes-sont-bloquees-par-elements-collaboration-protection-en-raison-de-contenu-non-autorise","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/certaines-pieces-jointes-sont-bloquees-par-elements-collaboration-protection-en-raison-de-contenu-non-autorise\/","title":{"rendered":"Certaines pi\u00e8ces jointes sont bloqu\u00e9es par Elements Collaboration Protection en raison de contenu non autoris\u00e9."},"content":{"rendered":"<h3>Probl\u00e8me:<\/h3>\n<p>Certaines pi\u00e8ces jointes de nos e-mails sont bloqu\u00e9es par Elements Collaboration Protection en raison de contenu non autoris\u00e9. Les fichiers sont sains. Comment r\u00e9soudre ce probl\u00e8me\u00a0?<\/p>\n<h3>Solution:<\/h3>\n<p> Pour r\u00e9soudre le probl\u00e8me de la pi\u00e8ce jointe bloqu\u00e9e en raison du verdict \u00ab\u00a0Contenu non autoris\u00e9\u00a0\u00bb, vous pouvez soit autoriser l&#39;extension du fichier, soit ajouter l&#39;adresse \u00e9lectronique\/le domaine de l&#39;exp\u00e9diteur de confiance \u00e0 la politique du locataire.<\/p>\n<p> <strong><u>Pour autoriser l&#39;extension de fichier<\/u> :<\/strong><br \/> a) Connectez-vous au portail WithSecure Elements ( <a href=\"https:\/\/elements.withsecure.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/elements.withsecure.com\/<\/a> )<br \/> b) Acc\u00e9dez \u00e0 <strong>Protection de la collaboration<\/strong> &gt; <strong>Politiques<\/strong><br \/> c) S\u00e9lectionnez la police d&#39;assurance du locataire<br \/> d) Acc\u00e9dez \u00e0 <strong>G\u00e9n\u00e9ral<\/strong> &gt; <strong>Analyse des logiciels malveillants<\/strong><br \/> e) Cliquez sur le menu d\u00e9roulant et d\u00e9cochez le type de fichier cible<br \/> f) Cliquez <strong>sur Enregistrer<\/strong><\/p>\n<p> <u><strong>Ajoutez l&#39;adresse\/le domaine de l&#39;exp\u00e9diteur \u00e0 exclure de l&#39;analyse des pi\u00e8ces jointes\u00a0:<\/strong><\/u><br \/> a) Connectez-vous au portail WithSecure Elements ( <a href=\"https:\/\/elements.withsecure.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/elements.withsecure.com\/<\/a> )<br \/> b) Acc\u00e9dez \u00e0 <strong>Protection de la collaboration<\/strong> &gt; <strong>Politiques<\/strong><br \/> c) S\u00e9lectionnez la police d&#39;assurance du locataire<br \/> d) Acc\u00e9dez \u00e0 <strong>Exchange<\/strong> &gt; <strong>G\u00e9n\u00e9ral<\/strong><br \/> e) Activez l&#39;option \u00ab <strong>Exp\u00e9diteurs de confiance<\/strong> \u00bb<br \/> f) Ajouter l&#39;adresse e-mail ou le domaine de l&#39;exp\u00e9diteur<br \/> g) Cliquez <strong>sur Enregistrer<\/p>\n<p> <a href=\"https:\/\/support.withsecure.com\/userguides\/data\/pdf\/wsecp_adminguide_eng.pdf\" target=\"_self\">https:\/\/support.withsecure.com\/userguides\/data\/pdf\/wsecp_adminguide_eng.pdf<\/a><br \/><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Certaines pi\u00e8ces jointes de nos e-mails sont bloqu\u00e9es par Elements Collaboration Protection en raison de contenu non autoris\u00e9. Les fichiers sont sains. Comment r\u00e9soudre ce probl\u00e8me\u00a0?<\/p>\n","protected":false},"template":"","support_article_product":[101],"class_list":["post-4590","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000013309","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:52:30","import_hash":"1db95c67a72778e999087672bb2dfc69b1b3d24d","vanilla_article_id":31369,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/31369-certain-attachments-are-blocked-by-elements-collaboration-protection-due-to-disallowed-content","vanilla_kb_id":30,"vanilla_category_id":124,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/4590","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=4590"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=4590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}