{"id":4594,"date":"2026-06-08T17:52:25","date_gmt":"2026-06-08T14:52:25","guid":{"rendered":"https:\/\/support.withsecure.com\/fr\/?post_type=support_article&#038;p=4594"},"modified":"2026-06-08T17:52:25","modified_gmt":"2026-06-08T14:52:25","slug":"la-securite-du-client-ou-du-serveur-ne-parvient-pas-a-se-connecter-au-serveur-policy-manager","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/la-securite-du-client-ou-du-serveur-ne-parvient-pas-a-se-connecter-au-serveur-policy-manager\/","title":{"rendered":"La s\u00e9curit\u00e9 du client ou du serveur ne parvient pas \u00e0 se connecter au serveur Policy Manager."},"content":{"rendered":"<h3>Probl\u00e8me:<\/h3>\n<p> Le client ou le serveur de s\u00e9curit\u00e9 ne parvient pas \u00e0 se connecter au serveur Policy Manager.<\/p>\n<p> Par cons\u00e9quent, le client ne peut pas s&#39;enregistrer automatiquement aupr\u00e8s du serveur Policy Manager et ne peut ni t\u00e9l\u00e9charger de politiques ni t\u00e9l\u00e9charger d&#39;informations d&#39;\u00e9tat.<\/p>\n<h3>Solution:<\/h3>\n<p> Pour r\u00e9soudre des probl\u00e8mes de connectivit\u00e9 similaires, ouvrez le fichier suivant sur l&#39;ordinateur\u00a0:<\/p>\n<ul>\n<li> <b>C:\\ProgramData\\F-Secure\\Log\\BusinessSuite\\pmpselectorplugin.log<\/b><\/li>\n<\/ul>\n<p> Voici un exemple o\u00f9 la communication avec le PMS fonctionne (nom d&#39;h\u00f4te du PMS\u00a0: acme.com)\u00a0:<\/p>\n<p> <span style=\"font-family: courier new,courier,monospace;\"><b>2019-03-08 09:08:34.991 [0e70.118c] I: *** D\u00c9MARRAGE DE L&#39;ENREGISTREMENT *** (UTC+2:00, session\u00a0: 0x0)<br \/> 2019-03-08 09:08:35.283 [0e70.118c] I: PmpSelectorPlugin::PluginMain: D\u00e9marrage\u00a0: &#39;100\\PmpSelectorPlugin&#39;<br \/> 2019-03-08 09:08:35.284 [0e70.118c] I: ServerFinder::ServerFinder: Le dernier serveur fonctionnel connu est {h\u00f4te: acme.com, http: 80, https: 443 }<br \/> 2019-03-08 09:08:35.284 [0e70.118c] I: `anonymous-namespace&#39;::LoadPmsAddress: Adresse PMS forc\u00e9e charg\u00e9e depuis cosmos\u00a0: {h\u00f4te: acme.com, http: 80, https: 443 }<br \/> 2019-03-08 09:08:35.746 [0e70.118c] I: ServerFinder::Find: \u00c9chec du ping vers {h\u00f4te: acme.com, http: 80, https: 443}<br \/> 2019-03-08 09:08:42.801 [0e70.118c] I: ServerFinder::Find: \u00c9chec du ping vers {h\u00f4te: acme.com, http: 80, https: 443}<br \/> 2019-03-08 09:08:48.895 [0e70.118c] I: UpdatablePmCertVerifier::RenewCertificates: Renouvellement des certificats aupr\u00e8s d&#39;acme.com<br \/> 2019-03-08 09:08:49.436 [0e70.118c] I: UpdatablePmCertVerifier::RenewCertificates: Certificats renouvel\u00e9s avec succ\u00e8s. Nombre\u00a0: 2<br \/> 2019-03-08 09:08:49.436 [0e70.118c] I: CosmosUpdater::UpdateCosmos: Mise \u00e0 jour de Cosmos avec PMS {h\u00f4te: acme.com, http: 80, https: 443}<\/b><\/span><\/p>\n<p> Voici un exemple o\u00f9 la communication \u00e9choue (nom d&#39;h\u00f4te PMS\u00a0: acme2.com)\u00a0:<\/p>\n<p> <b><span style=\"font-family: courier new,courier,monospace;\">2019-03-01 12:32:56.185 [2b20.1a40] I: *** D\u00c9MARRAGE DE L&#39;ENREGISTREMENT *** (UTC+5:30, session\u00a0: 0x0)<br \/> 2019-03-01 12:32:56.612 [2b20.1a40] I: PmpSelectorPlugin::PluginMain: D\u00e9marrage\u00a0: &#39;100\\PmpSelectorPlugin&#39;<br \/> 2019-03-01 12:32:56.614 [2b20.1a40] I: ServerFinder::ServerFinder: Le dernier serveur fonctionnel connu est {h\u00f4te: acme2.com, http: 80, https: 443 }<br \/> 2019-03-01 12:32:56.644 [2b20.1a40] I: `anonymous-namespace&#39;::LoadPmsAddress: Adresse PMS charg\u00e9e depuis cosmos\u00a0: {h\u00f4te: acme2.com, http: 80, https: 443 }<br \/> 2019-03-01 12:32:56.653 [2b20.1a40] .W: ServerFinder::Ping: Ping vers {h\u00f4te: acme2.com, http: 80, https: 443} interrompu. Aucun certificat valide n&#39;a \u00e9t\u00e9 trouv\u00e9.<br \/> 2019-03-01 12:32:56.653 [2b20.1a40] I: UpdatablePmCertVerifier::RenewCertificates: Renouvellement des certificats aupr\u00e8s d&#39;acme2.com<br \/> 2019-03-01 12:32:59.070 [2b20.1a40] *E\u00a0: UpdatablePmCertVerifier::RenewCertificates\u00a0: \u00c9chec du t\u00e9l\u00e9chargement des corps de certificat. AsyncSendRequest a \u00e9chou\u00e9\u00a0: 12007<\/span><\/b><\/p>\n<p> L&#39;\u00e9chec de la connexion correspond \u00e0 l&#39;erreur 12007. Consultez la page d&#39;erreurs Microsoft\u00a0:<\/p>\n<ul>\n<li> https:\/\/docs.microsoft.com\/en-us\/windows\/desktop\/winhttp\/error-messages<\/li>\n<\/ul>\n<p> <b>L&#39;erreur 12007 se traduit par\u00a0:<\/p>\n<p> ERREUR_WINHTTP_NAME_NOT_RESOLVED<br \/> 12007<br \/> Le nom du serveur ne peut \u00eatre r\u00e9solu.<\/p>\n<p><\/b> Vous pouvez \u00e9galement ex\u00e9cuter l&#39;outil de connectivit\u00e9 pour v\u00e9rifier l&#39;\u00e9tat actuel de la connexion au serveur Policy Manager. Cet outil se trouve dans la fen\u00eatre des param\u00e8tres du produit, sous <strong>Support<\/strong> &gt; <strong>Outils<\/strong>\u00a0; cliquez ensuite sur le bouton <strong>\u00ab\u00a0Ex\u00e9cuter l&#39;outil de connectivit\u00e9\u00a0\u00bb<\/strong> .<\/p>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La s\u00e9curit\u00e9 du client ou du serveur ne parvient pas \u00e0 se connecter au serveur Policy Manager. Par cons\u00e9quent, le client ne peut pas s&rsquo;enregistrer automatiquement aupr\u00e8s du PMS et ne peut ni t\u00e9l\u00e9charger de strat\u00e9gies ni charger d&rsquo;informations d&rsquo;\u00e9tat.<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-4594","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005229","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:52:25","import_hash":"06ac94c8543c2dc5a267b47ca7f03927a85e38ca","vanilla_article_id":32516,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32516-client-security-or-server-security-is-not-able-to-connect-to-policy-manager-server","vanilla_kb_id":30,"vanilla_category_id":103,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/4594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=4594"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=4594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}