{"id":4637,"date":"2026-09-23T08:45:37","date_gmt":"2026-09-23T05:45:37","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4637"},"modified":"2026-09-23T08:45:37","modified_gmt":"2026-09-23T05:45:37","slug":"active-mailboxes-metric-in-the-home-dashboard-may-incorrectly-show-0-active-mailboxes-from-september-11-onward","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/active-mailboxes-metric-in-the-home-dashboard-may-incorrectly-show-0-active-mailboxes-from-september-11-onward\/","title":{"rendered":"Active Mailboxes metric in the Home Dashboard may incorrectly show 0 active mailboxes from September 11 onward"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Following a Elements Collaboration Protection change on September 10, mailbox usage reporting to the dashboard was unintentionally left disabled. As a result, the <strong>Active Mailboxes<\/strong> metric in the Home Dashboard may incorrectly show <strong>0 active mailboxes<\/strong> from September 11 onward.<\/p>\n<p>\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>This issue was resolved on September 21st, 2026.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Following a change in Elements Collaboration Protection, mailbox usage reporting to the dashboard was unintentionally left disabled. As a result, the Active Mailboxes metric in the Home Dashboard may incorrectly show 0 active mailboxes from September 11 onward.<\/p>\n","protected":false},"template":"","support_article_product":[101],"class_list":["post-4637","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000015604","source_version":1,"source_system":"salesforce","source_date_updated":"2026-09-23 05:45:37","import_hash":"3ef39c401b11b393fb692edfa8d51113f3dc7683","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/4637","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=4637"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=4637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}