{"id":4727,"date":"2026-10-02T13:29:38","date_gmt":"2026-10-02T10:29:38","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=4727"},"modified":"2026-10-02T13:29:38","modified_gmt":"2026-10-02T10:29:38","slug":"elements-agent-installation-on-macos-shows-this-package-will-run-a-program-to-determine-if-the-software-can-be-installed","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/elements-agent-installation-on-macos-shows-this-package-will-run-a-program-to-determine-if-the-software-can-be-installed\/","title":{"rendered":"Elements Agent installation on MacOS shows: \u00ab\u00a0This package will run a program to determine if the software can be installed\u00a0\u00bb"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Elements Agent (Elements EPP for Computers) installation on MacOS shows notification: &quot;This package will run a program to determine if the software can be installed&quot;.<\/p>\n<p>When &quot;Continue&quot; is clicked, nothing happens. The installation is stuck and doesn&#39;t continue.<\/p>\n<h3>Resolution:<\/h3>\n<p>The installer checks whether the software can be installed on your Hardware and in the OS X version you have, so make sure that the OS X version you have installed is listed as supported in the Elements Endpoint Protection for Computers Mac User Guide: <a href=\"https:\/\/support.withsecure.com\/userguides\/product.html#business\/psb-cp-mac\/latest\/en\/sys_reqs-psb-cp-mac-latest-en\" target=\"_blank\">https:\/\/support.withsecure.com\/userguides\/product.html#business\/psb-cp-mac\/latest\/en\/sys_reqs-psb-cp-mac-latest-en<\/a><\/p>\n<p>WithSecure typically supports the latest 3 MacOS versions.\u00a0<br \/><strong><\/strong><\/p>\n<p><strong>System requirements<\/strong><\/p>\n<p>The recommended system requirements are:<\/p>\n<ul>\n<li>Intel or Apple Silicon Mac<\/li>\n<li>1 GB of free disk space<\/li>\n<li>1 GB or more of memory<\/li>\n<li>Internet connection: An internet connection is required to validate your subscription and receive updates<\/li>\n<\/ul>\n<p>WithSecure\u2122 Elements Agent no longer requires Rosetta2 on Apple Silicon Macs<br \/>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>EPP installation on MacOS: \u00ab\u00a0This package will run a program to determine if the software can be installed\u00a0\u00bb. Customer gets this message and when they press Continue, nothing happens. The installation is stuck.<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4727","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000014484","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-02 10:29:38","import_hash":"9e86b72ea3efc5eca46e5904a3456a584e036f69","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/4727","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=4727"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=4727"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}