{"id":6553,"date":"2026-10-08T21:04:49","date_gmt":"2026-10-08T18:04:49","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=6553"},"modified":"2026-10-08T21:04:49","modified_gmt":"2026-10-08T18:04:49","slug":"elements-epp-doesnt-scan-usb-drive-when-action-when-usb-storage-device-is-plugged-in-is-set-to-scan-usb","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/elements-epp-doesnt-scan-usb-drive-when-action-when-usb-storage-device-is-plugged-in-is-set-to-scan-usb\/","title":{"rendered":"Elements EPP doesn&rsquo;t scan USB drive when \u00ab\u00a0Action when USB storage device is plugged in\u00a0\u00bb is set to scan USB"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Elements Endpoint Protection doesn&#39;t scan a USB drive when &quot;Action when USB storage device is plugged in&quot; is set to:<\/p>\n<ul>\n<li>&quot;scan USB and show results to user&quot;\u00a0<\/li>\n<li>&quot;Silently scan USB&quot;\u00a0<\/li>\n<li>&quot;Force scan USB and show result to user&quot;\u00a0<\/li>\n<li>&quot;Ask user to scan USB&quot;\u00a0<\/li>\n<\/ul>\n<h3>Resolution:<\/h3>\n<p>Make sure that the USB drive that you have connected to the computer is a USB thumb drive or an SD card. If it is an external HDD, it will not be scanned even if it would use a USB connection.<\/p>\n<p>This is expected behavior since the &quot;Action when USB storage device is plugged in&quot; feature uses internal Windows device flags which tells Windows which type of device is connected. It&#39;s not using device ID or hardware ID.<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Elements Endpoint Protection doesn&rsquo;t scan a USB drive when \u00ab\u00a0Action when USB storage device is plugged in\u00a0\u00bb is set to \u00ab\u00a0scan USB and show results to user\u00a0\u00bb\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-6553","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005210","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-08 18:04:49","import_hash":"fe36ad91ff4eb60da9eb07dc8f09189eae62580b","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/6553","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=6553"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=6553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}