{"id":7979,"date":"2026-10-15T09:51:55","date_gmt":"2026-10-15T06:51:55","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=7979"},"modified":"2026-10-15T09:51:55","modified_gmt":"2026-10-15T06:51:55","slug":"device-reappears-in-the-elements-security-center-portal-after-removing-it","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/device-reappears-in-the-elements-security-center-portal-after-removing-it\/","title":{"rendered":"Device reappears in the Elements Security Center portal after removing it"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>After deleting a device from the Elements Security Center portal&#39;s <strong>Environment &gt; <\/strong><strong>Devices\u00a0<\/strong>page with the\u00a0<strong>Remove device\u00a0<\/strong>feature, the device reappears \/ returns on the\u00a0<strong>Devices\u00a0<\/strong>page after a browser webpage refresh. Unable to remove device.\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>If the Elements Agent is still installed on the device and the device is still connected to the Elements portal, the device will automatically reconnect to the portal and take a license into use unless you select &quot;<strong>Block device from returning<\/strong>&quot; when removing the device.<\/p>\n<p>If Elements Agent is not installed on the device and it still reappears in the Elements portal after removing it, wait for a two hours after trying to perform the device removal and then check the\u00a0<strong>Devices\u00a0<\/strong>list again to see if the device has disappeared.<\/p>\n<p>If the device is still visible in the Devices list after two hours, open a support request so that we can investigate the issue in our back-end.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>After deleting a device from the Elements Endpoint Protection portal&rsquo;s\u00a0 Devices\u00a0 page with the\u00a0 Remove device\u00a0 feature, the device reappears on the\u00a0 Devices\u00a0 page after a browser webpage refresh.<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-7979","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000013462","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-15 06:51:55","import_hash":"89c8adf0f5d02cee10fc668633160b43d403c4af","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/7979","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=7979"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=7979"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}