{"id":8980,"date":"2026-10-20T20:27:24","date_gmt":"2026-10-20T17:27:24","guid":{"rendered":"https:\/\/support.withsecure.com\/support-articles\/elements-deepguard-feature-is-affecting-performance-of-an-application-performance\/"},"modified":"2026-10-20T20:27:24","modified_gmt":"2026-10-20T17:27:24","slug":"elements-deepguard-feature-is-affecting-performance-of-an-application-performance","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/elements-deepguard-feature-is-affecting-performance-of-an-application-performance\/","title":{"rendered":"Elements DeepGuard feature is affecting performance of an application performance"},"content":{"rendered":"

Issue:<\/h3>\n

When Elements Endpoint Protection Agent is installed on a Windows computer, DeepGuard is affecting the performance of an application. Application becomes slow or does not start.<\/p>\n

How to create a DeepGuard exclusion?\u00a0<\/p>\n

Resolution:<\/h3>\n

To workaround the issue, you can create a DeepGuard exclusion for the application file using the file path, or the SHA1 hash.<\/p>\n

To create a file exclusion for the process:<\/p>\n

    \n
  1. Log in to the Elements Security Center portal<\/li>\n
  2. Navigate to the Security configurations > Profiles <\/strong>page<\/li>\n
  3. Open the profile that is in use on the device<\/li>\n
  4. Go to the Scanning settings <\/strong>page<\/li>\n
  5. In the Global exclusions from all security scans<\/strong>, click Add exclusion<\/strong><\/li>\n
  6. Enter the full path to the process<\/li>\n
  7. Click Save<\/strong><\/li>\n<\/ol>\n

    To create a SHA-1 hash exclusion for DeepGuard:<\/p>\n

      \n
    1. Log in to the Elements Security Center portal<\/li>\n
    2. Navigate to the Security configurations > Profiles <\/strong>page<\/li>\n
    3. Open the profile that is in use on the device<\/li>\n
    4. Go to the Real-time scanning <\/strong>settings page<\/li>\n
    5. Scroll down to the DeepGuard settings <\/strong>section<\/li>\n
    6. Click Add rule<\/strong><\/li>\n
    7. Enter the SHA-1 <\/strong>of the application<\/li>\n
    8. Click Save profile<\/strong><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

      When Elements Endpoint Protection Agent is installed on a Windows computer, DeepGuard is the performance of an application. Application becomes slow or does not start.<\/p>\n

      How to create a DeepGuard exclusion?\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-8980","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000007392","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-20 16:49:35","import_hash":"7f16fe19b0d1e3e73e3e7d85966fe28db8057cef","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/8980","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=8980"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=8980"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}