{"id":7388,"date":"2026-08-27T09:33:05","date_gmt":"2026-08-27T06:33:05","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=announcement&p=7388"},"modified":"2026-10-19T13:12:05","modified_gmt":"2026-10-19T10:12:05","slug":"new-feature-support-assistant-ai-powered-help-right-in-elements-security-center","status":"publish","type":"announcement","link":"https:\/\/support.withsecure.com\/jp-ja\/announcements\/new-feature-support-assistant-ai-powered-help-right-in-elements-security-center\/","title":{"rendered":"New Feature: Support Assistant \u2014 AI-powered help, right in Elements Security Center"},"content":{"rendered":"

We’ve added Support Assistant to the Support page in Elements Security Center. It combines instant search and conversational chat, right where you already go for help \u2014 so you can find your own answers without leaving the portal.<\/p>\n

Why we built this<\/h2>\n

Finding the right answer used to mean leaving Elements to search the WithSecure Community, or opening a support ticket and waiting. Now, Support Assistant is built directly into the Support page of the Elements Security Center. You can easily search for help articles, or ask a question in your own words, and get an answer immediately. This means no extra tabs, no waiting.<\/p>\n

\"Untitled.png\"<\/img><\/a><\/figure>\n

What’s new for you<\/h2>\n

Support Assistant gives you two ways to get help, side by side:<\/p>\n

    \n
  • Search mode <\/strong>\u2013 Type a question or keyword and get direct links to relevant Community and support articles.<\/li>\n
  • Chat mode<\/strong> \u2013 Have a conversation with the assistant and get a written answer, with links back to the source articles.<\/li>\n<\/ul>\n

    How to get started<\/h2>\n

    There’s no setup. Open Support in Elements Security Center (ESC), and the Support Assistant panel opens automatically. Use the switcher at the top to move between Search and Chat, type your question, and press Enter (or select the arrow) to get your answer.<\/p>\n

    Here’s to fewer clicks and faster answers \u2014 and when you need us, we’re right there in the panel.<\/p>\n","protected":false},"excerpt":{"rendered":"

    We’ve added Support Assi…<\/p>\n","protected":false},"template":"","announcement_category":[142],"class_list":["post-7388","announcement","type-announcement","status-publish","hentry"],"acf":{"source_system":"vanilla-import","import_hash":"e8a99e87f9ed1f2d6ddc82ef37afa4794f828201","vanilla_article_id":33037,"legacy_author":"Martti","vanilla_url":"https:\/\/community.withsecure.com\/announcements-en\/kb\/articles\/33037-new-feature-support-assistant-ai-powered-help-right-in-elements-security-center","vanilla_category_id":142,"machine_translated":false},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/announcement\/7388","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/announcement"}],"about":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/types\/announcement"}],"version-history":[{"count":1,"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/announcement\/7388\/revisions"}],"predecessor-version":[{"id":8891,"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/announcement\/7388\/revisions\/8891"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/media?parent=7388"}],"wp:term":[{"taxonomy":"announcement_category","embeddable":true,"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/announcement_category?post=7388"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}