{"id":3976,"date":"2026-07-30T14:09:53","date_gmt":"2026-07-30T11:09:53","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=3976"},"modified":"2026-07-30T14:09:53","modified_gmt":"2026-07-30T11:09:53","slug":"quarantine-allow-button-is-grey-in-the-elements-agent-local-user-interface","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/jp-ja\/support-articles\/quarantine-allow-button-is-grey-in-the-elements-agent-local-user-interface\/","title":{"rendered":"Quarantine allow button is grey in the Elements Agent local user interface"},"content":{"rendered":"

Issue:<\/h3>\n

When going in the local Elements Agent user interface to Quarantine and exclusions <\/strong>> Quarantined <\/strong>tab, the Allow <\/strong>button is grayed out and cannot be clicked to release a file from quarantine. How to allow local administrator user to release file from quarantine?\u00a0<\/p>\n

Resolution:<\/h3>\n

To allow a local administrator user to release files from quarantine, you need to allow these two settings in the Elements profile that is in use on the device:<\/p>\n

First allow user to create global exclusions:<\/p>\n

    \n
  1. Log in to the Elements Security Center portal<\/li>\n
  2. Navigate to the Security Configurations > Profiles page<\/li>\n
  3. Click on the profile that is in use on the device<\/li>\n
  4. Go to the\u00a0General > End user rights\u00a0<\/strong>settings page<\/li>\n
  5. In the\u00a0Scanning settings\u00a0<\/strong>section, unlock\u00a0Global exclusions<\/strong><\/li>\n
  6. Click\u00a0Save profile<\/strong><\/li>\n<\/ol>\n

    Then allow user to release files from quarantine:<\/p>\n

      \n
    1. Log in to the Elements Security Center portal<\/li>\n
    2. Navigate to the Security Configurations > Profiles page<\/li>\n
    3. Click on the profile that is in use on the device<\/li>\n
    4. Go to the Scanning settings <\/strong>page<\/li>\n
    5. Scroll down to the Quarantine <\/strong>section and enable Allow users to release blocked and quarantined items<\/strong><\/li>\n
    6. Click Save profile\u00a0<\/strong><\/li>\n<\/ol>\n

      Once the profile changes have been updated to the device, the Allow<\/strong> button will no longer be greyed out in the local Elements Agents user interface In the App and file control > Quarantined <\/strong>tab.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

      When going in the local Elements Agent user interface to Quarantine and exclusions > Quarantined tab, the Allow button is grayed out and cannot be clicked to release a file from quarantine. How to allow local administrator user to release file from quarantine?\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-3976","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000015559","source_version":1,"source_system":"salesforce","source_date_updated":"2026-07-30 11:09:53","import_hash":"b8f971869a43b14faaa0c1697d5173838f1a6a45","vanilla_article_id":33021,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/33021-quarantine-allow-button-is-grey-in-the-elements-agent-local-user-interface","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article\/3976","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/media?parent=3976"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article_product?post=3976"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}