When user has set the report data source to be "Security Events" for the Elements Endpoint Protection portal's "Reports<\/strong> > Email notification and report<\/strong>" feature, no email is sent at all when user clicks the\u00a0Send test report\u00a0<\/strong>button.\u00a0<\/p>\n The reason why Send test report<\/strong> doesn't send an email when Security Events is used as the data source is because of the<\/font><\/font>\u00a0"Send only when report has content<\/strong>" setting, which is configured when creating the report. This setting can be a bit misleading, because it works more like "Send only when report has new<\/u> content<\/strong>".<\/font><\/font><\/p>\n The report is sent only when an alert appears on the Elements portal's Security Events page t<\/font><\/font>hat hasn't already been emailed before and is less than 24 hours old. Whenever an alert has been included in a sent email, it will be marked as sent. <\/font><\/font>The report automatically uses the "Frequency = Continuous" setting, which means that precisely every ten minutes (e.g. 13:40 and 13:50, etc.) an email is automatically sent if Security Events contains unsent information.<\/font><\/font><\/p>\n This means that when you press the Send test report<\/strong> button, it is very likely that the Security Events<\/strong> list does not contain any new alerts and therefore no test email will be sent either. For the Send test report\u00a0<\/strong>to work, the alert should have to arrive to the Security Events page for example at 10:51 and the\u00a0Send test report\u00a0<\/strong>button would be needed to be clicked before 11:00, when the report is automatically sent as per the continuous schedule.<\/font><\/p>\n As a workaround, you can temporarily disable the "Send only when report has content<\/strong>" setting in the report and then click on the\u00a0Send test report\u00a0<\/strong>button. This will send a report that still includes the link that will forward you to the Elements portal's\u00a0Security Events\u00a0<\/strong>page which the correct view automatically open. Remember to re-enable the\u00a0"Send only when report has content<\/strong>" after you are done testing.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":" When user has set the report data source to be “Security Events” for the Elements Endpoint Protection portal’s ” Reports > Email notification and report ” feature, no email is sent at all when user clicks the\u00a0 Send test report\u00a0 button.\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4149","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000014296","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:00:51","import_hash":"409aed4ee6c3576842a91c8539b9ebb5135c02d6","vanilla_article_id":32337,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32337-no-test-report-sent-when-security-events-source-is-used-for-elements-email-notification-and-report","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article\/4149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/media?parent=4149"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article_product?post=4149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Resolution:<\/h3>\n