{"id":4151,"date":"2026-06-08T18:00:50","date_gmt":"2026-06-08T15:00:50","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4151"},"modified":"2026-06-08T18:00:50","modified_gmt":"2026-06-08T15:00:50","slug":"policy-manager-console-runs-slow-and-sometimes-its-unable-to-connect-to-the-policy-manager-server","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/jp-ja\/support-articles\/policy-manager-console-runs-slow-and-sometimes-its-unable-to-connect-to-the-policy-manager-server\/","title":{"rendered":"Policy Manager Console runs slow and sometimes it’s unable to connect to the Policy Manager Server"},"content":{"rendered":"

Issue:<\/h3>\n

The Policy Manager Console runs slow and sometimes it's unable to connect to the Policy Manager Server<\/p>\n

Resolution:<\/h3>\n

Make sure your Policy Manager Server and Policy Manager Console are the same versions, otherwise the connection will not work.<\/p>\n

If both Policy\u00a0Manager Sever and Policy\u00a0Manager Console are the same versions, the performance issues could be due to having a very high number of alerts, or a very high volume of scanning reports being kept\u00a0in the Policy Manager Server. This would slow down the console.\u00a0<\/p>\n

You may remove some of the alerts\u00a0or scanning reports to improve the performance.<\/p>\n

If the above mentioned steps do not help, please proceed with the following:
Policy Manager 15.x and earlier:<\/p>\n

    \n
  1. Stop the\u00a0F-Secure Policy Manager Server<\/b> service.<\/li>\n
  2. Backup the H2DB<\/b>\u00a0folder (…\\F-Secure\\Management Server 5\\data\\h2db). DO NOT<\/b> proceed further without having a working H2DB backup in place.<\/li>\n
  3. Run the database maintenance tool (…\\F-Secure\\Management Server 5\\bin\\fspms-db-maintenance-tool.exe) and follow the on-screen instructions to optimize the database.<\/li>\n
  4. Start the\u00a0F-Secure Policy Manager Server<\/b> service.<\/li>\n
  5. Log in to the Policy Manager Console.<\/li>\n<\/ol>\n

    In case the issue remains, you can execute the H2DB recovery tool (…\\F-Secure\\Management Server 5\\bin\\fspms-db-recover.bat) in the Windows command prompt to repair the H2DB.
    Note:<\/b>\u00a0Make sure to stop the F-Secure Policy Manager Server service before running the tool.<\/p>\n

    If necessary, you can refer to the read me file (..\\F-Secure\\Management Server 5\\bin\\README-recover-db.txt) on how to execute the H2DB recovery tool.<\/p>\n

    Policy Manager 16.x and above :<\/p>\n

      \n
    1. Stop the WithSecure Policy Manager Server service (net stop wspms).<\/li>\n
    2. Back up the H2DB folder (`C:\\ProgramData\\WithSecure\\NS\\Policy Manager\\Policy Manager Server\\data\\h2db\\`). DO NOT proceed without a working H2DB backup.<\/li>\n
    3. Run the database maintenance tool (`C:\\Program Files\\WithSecure\\Policy Manager\\Policy Manager Server\\bin\\fspms-db-maintenance-tool`) and follow the on-screen instructions to optimize the database.<\/li>\n
    4. Start the WithSecure Policy Manager Server service(net start wspms).<\/li>\n
    5. Log in to the Policy Manager console.<\/li>\n<\/ol>\n

      If the problem persists, you can run the H2DB recovery tool (C:\\Program Files\\WithSecure\\Policy Manager Server\\bin\\fspms-db-recover.bat) in the Windows command prompt to repair the H2DB database.<\/p>\n

      Note: Make sure you stop the WithSecure Policy Manager Server service before running the tool.<\/p>\n

      If necessary, you can refer to the read me file (C:\\Program Files\\WithSecure\\Policy Manager Server\\bin\\README-recover-db.txt) for instructions on how to run the H2DB recovery tool.<\/p>\n

      Once you have finished repairing the H2DB using the tool, you can proceed to take the repaired H2DB into use, restarting the F-Secure Policy Manager Server service after doing so.
      Try to login to the Policy Manager Console again after the service has been started.<\/p>\n","protected":false},"excerpt":{"rendered":"

      The Policy Manager console is running very slow when I connect to the Policy Manager Server or the console does not load at all.\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-4151","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000012736","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:00:50","import_hash":"da199368e5680cede96a29f19b7422e1d884c08c","vanilla_article_id":32338,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32338-policy-manager-console-runs-slow-and-sometimes-its-unable-to-connect-to-the-policy-manager-server","vanilla_kb_id":30,"vanilla_category_id":103,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article\/4151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/media?parent=4151"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article_product?post=4151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}