{"id":4259,"date":"2026-09-09T13:11:22","date_gmt":"2026-09-09T10:11:22","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4259"},"modified":"2026-09-09T13:11:22","modified_gmt":"2026-09-09T10:11:22","slug":"how-to-configure-elements-endpoint-detection-and-response-alert-email-only-to-be-sent-when-severe-or-high-risk-level-happened","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/jp-ja\/support-articles\/how-to-configure-elements-endpoint-detection-and-response-alert-email-only-to-be-sent-when-severe-or-high-risk-level-happened\/","title":{"rendered":"How to configure Elements Endpoint Detection and Response alert email ONLY to be sent when severe or high risk level happened?"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Normally, the alert notification email from EDR will\u00a0be sent when a detection with he risk level at &quot;Severe&quot;, &quot;High&quot; and &quot;Medium&quot; has been added to the portal, but is it possible to\u00a0configure the alert email that ONLY will be notified when &quot;Severe&quot; or &quot;high&quot; risk level has happened?\u00a0\u00a0Is it possible to filter the email alerts coming from EDR? I don&#39;t want to get a lot of low risk alert emails, but only medium and higher. Or only higher or severe etc.<\/p>\n<h3>Resolution:<\/h3>\n<p>From the Management &gt; Organization Settings &gt; Detection and Reponse settings tab, it is not possible to edit which classification EDR detections would send emails.<\/p>\n<p>In this case, you have to use this workaround to generate an email report that only goes when there is High or Severe level detection:<\/p>\n<ol>\n<li>Log in to the Elements portal<\/li>\n<li>Go to<strong> Events<\/strong> &gt; <strong>Security Events<\/strong><\/li>\n<li>Apply these two filters:\n<ul>\n<li>Source Equals EDR\u00a0<\/li>\n<li>Severity Equals Action needed<\/li>\n<\/ul>\n<\/li>\n<li>Open the view menu on the top right corner and select &quot;<strong>Save as<\/strong>&quot; at the bottom of the menu<\/li>\n<li>Give the view a descriptive name and save it<\/li>\n<li>Go to <strong>Reports<\/strong> &gt; <strong>Email notification and report<\/strong><\/li>\n<li>Click <strong>Add email report<\/strong><\/li>\n<li>Give it a name you want to see in your email subject<\/li>\n<li>For <strong>Data source<\/strong> select <strong>Security Events<\/strong><\/li>\n<li>For template select the view you previously created<\/li>\n<li>Configure schedule and recipient (continuous will send email every even 10 minutes if a new event has appeared)<\/li>\n<li>Leave the <strong>Send only when report has content<\/strong> toggle enabled<\/li>\n<li>Click <strong>Save<\/strong><\/li>\n<\/ol>\n<p>This report report is sent whenever <strong>High<\/strong> or <strong>Severe<\/strong> level detection appears on that <strong>Security Events<\/strong> page. Unfortunately, it is not possible to choose to send emails only about <strong>Severe<\/strong> level detections, because on the <strong>Security Events<\/strong> page that Severity equals Action needed filter includes both <strong>High<\/strong> and <strong>Severe <\/strong>level detections.<\/p>\n<p>We will be improving those reporting and email features this year, but there is no specific estimate at this time.<\/p>\n<p>Here you need to note that if you are trying to send a test report from that new report using the Send test report button, remember to first temporarily disable <strong>Send only when report has content<\/strong>, because if there is no content in the report, the test report will not be sent either.<\/p>\n<p>Here is an in more detail explanation why the test report is not being sent: <a href=\"https:\/\/community.withsecure.com\/en\/kb\/articles\/32337-no-test-report-sent-when-security-events-source-is-used-for-elements-email-notification-and-report\" target=\"_blank\" rel=\"noopener\">https:\/\/community.withsecure.com\/en\/kb\/articles\/32337-no-test-report-sent-when-security-events-source-is-used-for-elements-email-notification-and-report<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Normally, the alert email from RDR will\u00a0be received when\u00a0risk level at &#8220;Severe&#8221;, &#8220;High&#8221; and &#8220;Medium, but is that possible to\u00a0configure the alert email that ONLY will be notified when &#8220;Severe&#8221; risk level happened?<\/p>\n","protected":false},"template":"","support_article_product":[100],"class_list":["post-4259","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000013270","source_version":3,"source_system":"salesforce","source_date_updated":"2026-09-09 10:11:22","import_hash":"f4ff37d66455ad2a29933e2069a88fa6a0f25104","vanilla_article_id":31632,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/31632-how-to-configure-elements-endpoint-detection-and-response-alert-email-only-to-be-sent-when-severe-or-high-risk-level-happened","vanilla_kb_id":30,"vanilla_category_id":105,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article\/4259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/media?parent=4259"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article_product?post=4259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}