{"id":4311,"date":"2026-06-08T17:57:08","date_gmt":"2026-06-08T14:57:08","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4311"},"modified":"2026-06-08T17:57:08","modified_gmt":"2026-06-08T14:57:08","slug":"how-to-add-trusted-email-sender-in-elements-collaboration-protection","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/jp-ja\/support-articles\/how-to-add-trusted-email-sender-in-elements-collaboration-protection\/","title":{"rendered":"How to add trusted email sender in Elements Collaboration Protection?"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>How to add trusted email sender in Elements Collaboration Protection?<\/p>\n<h3>Resolution:<\/h3>\n<p>Follow these steps to add an email address as a trusted sender:<\/p>\n<ol>\n<li>Log in to the Elements portal: <a href=\"https:\/\/elements.withsecure.com\" target=\"_blank\" rel=\"noopener\">https:\/\/elements.withsecure.com<\/a><\/li>\n<li>Navigate to the\u00a0<strong>Collaboration Protection\u00a0<\/strong>&gt;\u00a0<strong>Policies\u00a0<\/strong>page<\/li>\n<li>On the Policies page, select the policy you want to modify.\n<ul>\n<li>Note: Default WithSecure owned policies cannot be modified.\u00a0<\/li>\n<\/ul>\n<\/li>\n<li>Select the\u00a0<strong>Exchange\u00a0<\/strong>tab.<\/li>\n<li>Under\u00a0<strong>Trusted senders<\/strong>, do the following to add trusted senders.\n<ol>\n<li>Select\u00a0<strong>ON<\/strong><\/li>\n<li>Select\u00a0<strong>Scan and alert (low severity) when harmful content detected<\/strong>\u00a0if you want the system to alert if harmful content is detected.\n<p><b>Note:<\/b>\u00a0When this option is selected, emails are still scanned but no action is taken and the email items are still passed through.<\/p>\n<\/li>\n<li>In the\u00a0<strong>Trusted email sender addresses\u00a0<\/strong>field, add the email addresses of those senders whose email messages are not quarantined or deleted.<\/li>\n<li>In the\u00a0<strong>Trusted sender domains<\/strong>\u00a0field, add those sender domains that you consider trusted. Email messages coming from those domains are not quarantined or deleted.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>Visit the product admin guide for more information:<\/p>\n<p><a href=\"https:\/\/www.withsecure.com\/userguides\/product.html#business\/fse4ms365\/latest\/en\/task_7177D009B59245F38D9051D201AF825E-latest-en\" target=\"_blank\" rel=\"noopener\">https:\/\/www.withsecure.com\/userguides\/product.html#business\/fse4ms365\/latest\/en\/task_7177D009B59245F38D9051D201AF825E-latest-en<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to add trusted sender in Elements Collaboration Protection?<\/p>\n","protected":false},"template":"","support_article_product":[101],"class_list":["post-4311","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000014432","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:57:08","import_hash":"caa0a0b991a936dbd07cbb4c1864e71afe172992","vanilla_article_id":31365,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/31365-how-to-add-trusted-email-sender-in-elements-collaboration-protection","vanilla_kb_id":30,"vanilla_category_id":124,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article\/4311","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/media?parent=4311"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article_product?post=4311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}