{"id":4315,"date":"2026-06-08T17:57:05","date_gmt":"2026-06-08T14:57:05","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4315"},"modified":"2026-06-08T17:57:05","modified_gmt":"2026-06-08T14:57:05","slug":"how-do-i-generate-wsdiag-diagnostic-logs-on-withsecure-mac-products","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/jp-ja\/support-articles\/how-do-i-generate-wsdiag-diagnostic-logs-on-withsecure-mac-products\/","title":{"rendered":"How do I generate WSDiag diagnostic logs on WithSecure Mac products?"},"content":{"rendered":"

Issue:<\/h3>\n

How do I generate WSDiag diagnostic logs on WithSecure Mac products?<\/p>\n

Resolution:<\/h3>\n

Please follow the steps below on how you can create a WSDiag logfile on a Mac.
\u00a0<\/p>\n

    \n
  1. Click on the Withsecure icon on the Menu Bar (top right)<\/li>\n
  2. Select 3 horizontal lines.<\/li>\n
  3. Click on "Settings…"<\/li>\n
  4. On the new window, click on Support.<\/li>\n
  5. Select Open support tool.<\/li>\n
  6. Select Run diagnostic.<\/li>\n
  7. Enter your password.<\/li>\n
  8. If there is a prompt to allow, please select Allow.<\/li>\n
  9. Save the file on Desktop.<\/li>\n
  10. Attach the logfile to the reply email.<\/li>\n<\/ol>\n

    If the product installation has failed and you do not have the WithSecure Support Tool available in the product folder under Applications<\/strong>, you can use the stand alone support tool to gather a diagnostic file:<\/p>\n

      \n
    1. Download<\/a> the stand alone Withsecure Support Tool for Mac.<\/li>\n
    2. Extract the Support Tool.app from Support Tool.zip.<\/li>\n
    3. Run the Support Tool.app.<\/li>\n
    4. Select Run Diagnostics<\/strong> on the Support Tool<\/strong> window.<\/li>\n
    5. Enter the administrator password for your computer.
      \tThe support tool starts and displays the progress of the data collection.<\/li>\n
    6. When the data collection is complete, select where you want to save the resulting tar.gz archive and then select Save.<\/strong>
      \tThe support tool opens a Finder window showing the saved file.<\/li>\n
    7. Attach the file to the support case.<\/li>\n<\/ol>\n

      Note:<\/strong>\u00a0You need administrative rights to run the tool.<\/p>\n","protected":false},"excerpt":{"rendered":"

      How do I generate FSDiag diagnostic logs on WithSecure Mac products?<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4315","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000011094","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:57:05","import_hash":"2a1dcf9dba88e68fe9541270ebf5f05b0a172b79","vanilla_article_id":32438,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32438-how-do-i-generate-wsdiag-diagnostic-logs-on-withsecure-mac-products","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article\/4315","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/media?parent=4315"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article_product?post=4315"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}