{"id":4328,"date":"2026-06-08T17:56:57","date_gmt":"2026-06-08T14:56:57","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4328"},"modified":"2026-06-08T17:56:57","modified_gmt":"2026-06-08T14:56:57","slug":"how-to-add-a-user-to-the-msg-or-pse-users-list-so-that-they-pass-recipient-verification","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/jp-ja\/support-articles\/how-to-add-a-user-to-the-msg-or-pse-users-list-so-that-they-pass-recipient-verification\/","title":{"rendered":"How to add a user to the MSG or PSE users list so that they pass recipient verification?"},"content":{"rendered":"

Issue:<\/h3>\n

Emails sent to a user never arrive because the user is not recognized as a verified recipient and are therefore blocked. How to add the user as a verified recipient on a Protection Service for Email (PSE) or Messaging Security Gateway (MSG) appliance?\u00a0<\/p>\n

Resolution:<\/h3>\n
    \n
  1. Log in to the PSE \/ MSG appliance<\/li>\n
  2. Select the System<\/b> tab from the top<\/li>\n
  3. Go to the User Management<\/b> section from the menu of the left\u00a0<\/li>\n
  4. Go to Users<\/b>\u00a0<\/li>\n
  5. Click Add User<\/b>\u00a0<\/li>\n
  6. Enter the user's details and click Add Entry<\/b><\/li>\n<\/ol>\n

    Now you can verify that the emails sent to the user are no longer blocked.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Emails sent to a user never arrive because the user is not recognized as a verified recipient and are therefore blocked. How to add the user as a verified recipient on a Protection Service for Email (PSE) or Messaging Security Gateway (MSG) appliance?\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-4328","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005585","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:56:57","import_hash":"42e2646d610e7788ac6d9e458d666629df982fff","vanilla_article_id":31185,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/31185-how-to-add-a-user-to-the-msg-or-pse-users-list-so-that-they-pass-recipient-verification","vanilla_kb_id":30,"vanilla_category_id":103,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article\/4328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/media?parent=4328"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article_product?post=4328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}