{"id":4382,"date":"2026-07-28T15:17:58","date_gmt":"2026-07-28T12:17:58","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4382"},"modified":"2026-07-28T15:17:58","modified_gmt":"2026-07-28T12:17:58","slug":"elements-endpoint-protection-client-does-not-take-the-new-expiry-date-into-use-after-subscription-key-was-renewed","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/jp-ja\/support-articles\/elements-endpoint-protection-client-does-not-take-the-new-expiry-date-into-use-after-subscription-key-was-renewed\/","title":{"rendered":"Elements Endpoint Protection client does not take the new expiry date into use after subscription key was renewed"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Elements Agent (EPP for Computers or EPP for Servers) does not take the new expiry date into use after the subscription key is renewed through the Partner Portal.\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>If you have a Renewable (Yearly) subscription type, the new expiry date is updated to the Elements Security Center portal 12 hours before the previous expiry time. This can create a confusing situation, where partner has renewed the subscription weeks before the expiry date but during that time the old expiry date is shown in the Elements portal until the last day of the subscription.\u00a0<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Elements Endpoint Protection for Computers or for Servers client does not take the new expiry date into use after subscription key is renewed.<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4382","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005764","source_version":3,"source_system":"salesforce","source_date_updated":"2026-07-28 12:17:58","import_hash":"dbd96729c4b7d4331763d25ff27ebb848003e09e","vanilla_article_id":32477,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32477-elements-endpoint-protection-client-does-not-take-the-new-expiry-date-into-use-after-subscription-key-was-renewed","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article\/4382","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/media?parent=4382"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article_product?post=4382"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}