{"id":4417,"date":"2026-06-08T17:52:52","date_gmt":"2026-06-08T14:52:52","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4417"},"modified":"2026-06-08T17:52:52","modified_gmt":"2026-06-08T14:52:52","slug":"devices-installed-with-elements-endpoint-protection-products-are-not-appearing-in-the-endpoint-protection-portal-devices-page-when-installed-using-msi-installer","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/jp-ja\/support-articles\/devices-installed-with-elements-endpoint-protection-products-are-not-appearing-in-the-endpoint-protection-portal-devices-page-when-installed-using-msi-installer\/","title":{"rendered":"Devices installed with Elements Endpoint Protection products are not appearing in the Endpoint Protection Portal Devices page when installed using MSI installer"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>When an administrator installs Elements Agent (EPP for Computers or for Servers) using .msi installer, the devices are not listed in the Elements Endpoint Protection portal <b>Devices\u00a0<\/b>page.<\/p>\n<h3>Resolution:<\/h3>\n<p>There can be several reasons why the installation does not appear in the portal.\u00a0<\/p>\n<ul>\n<li>Elements Agent has not been installed correctly<\/li>\n<li>Elements Agent is unable to connect to all the necessary addresses<\/li>\n<\/ul>\n<p>Make sure that the Elements Agent is found on the device and that the user interface shows &quot;Your computer is protected&quot;.\u00a0 For Group Policy (GPO) installation or third-party remote management tools and how to append the subscription key to the installer, you can refer to the following links:\u00a0<a href=\"https:\/\/help.f-secure.com\/product.html#business\/psb-portal\/latest\/en\/concept_5FFE42B3AC764C68A5FAC889B3B62F0B-psb-portal-latest-en\" target=\"_blank\" rel=\"noopener\">https:\/\/help.f-secure.com\/product.html#business\/psb-portal\/latest\/en\/concept_5FFE42B3AC764C68A5FAC889B3B62F0B-psb-portal-latest-en<\/a><\/p>\n<p>To make sure that the Elements Agent installation is able to connect to all the necessary addresses, you can run the fsconnectionchecker.exe that is found in the following location:\u00a0C:\\Program Files (x86)\\F-Secure\\PSB\\ui<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When I installed PSB Computer Protection\/Server Protection using .msi installer, the devices are not listed in the PSB portal<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4417","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005745","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:52:52","import_hash":"e0a712c57cbffe5d7c3856347316f98ec84d896b","vanilla_article_id":32501,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32501-devices-installed-with-elements-endpoint-protection-products-are-not-appearing-in-the-endpoint-protection-portal-devices-page-when-installed-using-msi-installer","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article\/4417","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/media?parent=4417"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article_product?post=4417"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}