{"id":4421,"date":"2026-06-08T17:52:51","date_gmt":"2026-06-08T14:52:51","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4421"},"modified":"2026-06-08T17:52:51","modified_gmt":"2026-06-08T14:52:51","slug":"elements-agent-shows-could-not-verify-the-subscription-code-error-during-installation","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/jp-ja\/support-articles\/elements-agent-shows-could-not-verify-the-subscription-code-error-during-installation\/","title":{"rendered":"Elements Agent shows &#8220;could not verify the subscription code&#8221; error during installation"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>As a user enters the subscription key during installation of Elements Agent , they receive an error message saying &quot;Could not verify the subscription code. Try again later&quot;.<\/p>\n<p>Subscription key can be for any of the following Elements products:<\/p>\n<ul>\n<li>Elements Endpoint Protection (EPP for Computers and\u00a0EPP for Servers)<\/li>\n<li>Elements Endpoint Detection and Response (EDR for Computers and EDR for Servers)<\/li>\n<li>Elements Vulnerability Management<\/li>\n<\/ul>\n<h3>Resolution:<\/h3>\n<p>Check that not all the licenses are in use:<\/p>\n<ol>\n<li>Log in to Elements Security Center: <a href=\"https:\/\/elements.withsecure.com\" target=\"_blank\" rel=\"noopener\">https:\/\/elements.withsecure.com<\/a><\/li>\n<li>Select <strong>Management<\/strong><\/li>\n<li>Select <strong>Subscription<\/strong> and check the number of licenses in use<\/li>\n<\/ol>\n<p>If all licenses are in use, you can remove a previously installed device:<\/p>\n<ol>\n<li>Select <strong>Environment<\/strong><\/li>\n<li>Select <strong>D<b>evices<\/b><\/strong><\/li>\n<li>Click on the white square on the left side of the device<\/li>\n<li>Click on <b>remove device\u00a0<\/b>from the bottom of the screen<\/li>\n<li>Try the installation again<\/li>\n<\/ol>\n<p>If the installation still cannot verify the subscription key, the device could be blocked, and you can activate the device by doing the following steps:<\/p>\n<ol>\n<li>Go to the\u00a0<b>Devices\u00a0<\/b>page<\/li>\n<li>Click on the action button (three dots) on the right side of the\u00a0<strong>Devices\u00a0<\/strong>title<\/li>\n<li>Click on\u00a0<strong>Manage removed devices<\/strong><\/li>\n<li>Click on the three dots on the right side of the device and select &quot;<strong>activate<\/strong>&quot;<\/li>\n<\/ol>\n<p>Ensure that you are installing WithSecure Elements Endpoint Protection on a supported operating system. If you try to activate an Elements product on an operating system it does not support, you will receive the error\u00a0&quot;Could not verify the subscription code. Try again later&quot;. For more information on supported operating systems, check the respective product help guides for <a href=\"https:\/\/www.withsecure.com\/userguides\/product.html#business\/computer-protection-windows\/latest\/en\" target=\"_blank\" rel=\"noopener\">Elements EPP for Computers<\/a>\u00a0and <a href=\"https:\/\/www.withsecure.com\/userguides\/product.html#business\/server-protection\/latest\/en\" target=\"_blank\" rel=\"noopener\">Elements EPP for Servers<\/a>.<\/p>\n<p>It is also possible that the network is blocking necessary traffic to our services. <a href=\"https:\/\/community.withsecure.com\/en\/kb\/articles\/31217-network-addresses-for-withsecure-elements-cloud-managed-products\" target=\"_blank\" rel=\"noopener\">This community article<\/a> has more information to help resolve such issues. You can run the <a href=\"https:\/\/download.withsecure.com\/connectivitytool\/ConnectionChecker.exe\" target=\"_blank\" rel=\"noopener\">Connectivity Tool<\/a> to check connectivity to the required addresses.<\/p>\n<p>From Elements Agent version 22.1 onwards, the connectivity requirements have changed for the Elements Agent and Elements Connector so that the error\u00a0might be appear\u00a0because Certificate Revocation Lists (CRL) URLs\u00a0are not allowed to access by firewall or proxy.\u00a0Proceed to verify that connections to CRL URLs work. If you see that clients cannot send data to the portal anymore or are unable to validate the subscription key, then most likely CRL URL is blocked. Here is the full list of URLs to allow:<\/p>\n<p><b>Note:<\/b>\u00a0The following requires HTTP access, not HTTPS<\/p>\n<ul>\n<li>ocsp.rootca1.amazontrust.com<\/li>\n<li>crl.sca1b.amazontrust.com<\/li>\n<li>ocsp.rootg2.amazontrust.com<\/li>\n<li>ocsp.sca1b.amazontrust.com<\/li>\n<li>crl3.digicert.com<\/li>\n<li>crl4.digicert.com<\/li>\n<li>ocsp.digicert.com<\/li>\n<\/ul>\n<p>If any of the above has not helped it&#39;s recommended to download the <strong>W<\/strong><b>sUninstallationTool.exe<\/b>\u00a0from\u00a0<a href=\"https:\/\/download.withsecure.com\/uninstallationtool\/WsUninstallationTool.exe\" target=\"_blank\" rel=\"noopener\">https:\/\/download.withsecure.com\/uninstallationtool\/WsUninstallationTool.exe<\/a>\u00a0and run it on an affected computer.\u00a0After the uninstallation, reinstall the Elements Agent and during the installation the subscription key will be registered, and the product will be installed normally.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As the user enters the subscription key he receives an error message telling &#8220;Could not verify the subscription key. Tty again later&#8221;<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4421","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000014374","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:52:51","import_hash":"65e75bc37e23cce145d81e040d62f56dbf3b40de","vanilla_article_id":32503,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32503-elements-agent-shows-could-not-verify-the-subscription-code-error-during-installation","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article\/4421","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/media?parent=4421"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article_product?post=4421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}