{"id":4483,"date":"2026-06-08T17:51:08","date_gmt":"2026-06-08T14:51:08","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4483"},"modified":"2026-06-08T17:51:08","modified_gmt":"2026-06-08T14:51:08","slug":"customer-number-is-invalid-error-when-registering-or-logging-in-to-policy-manager-console","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/jp-ja\/support-articles\/customer-number-is-invalid-error-when-registering-or-logging-in-to-policy-manager-console\/","title":{"rendered":"&#8220;Customer number is invalid&#8221; error when registering or logging in to Policy Manager Console"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>&quot;Customer number is invalid&quot; error when registering or logging in to the Policy Manager Console. How to fix or troubleshoot the issue?<br \/>\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>If you receive an error that the customer number you entered is no longer valid, check the following items:<\/p>\n<ul>\n<li>Make sure that the customer number entered during registration is a correct one (the number is visible in the license certificate).<\/li>\n<li>Make sure that the license is still valid (the information is visible in the license certificate).<\/li>\n<li>Make sure you have valid Client Security and Policy Manager versions:\u00a0 Older versions such as 11, 12,13, 14 and 15 are\u00a0 no longer supported and cannot connect to the correct registration server.\u00a0<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Policy Manager registration does not work and it returns a &#8220;Customer number is invalid&#8221; error. How to fix this?<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-4483","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000014611","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:51:08","import_hash":"b999d32d1af3a35e17d0d6e60c73a4ae36f60943","vanilla_article_id":32536,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32536-customer-number-is-invalid-error-when-registering-or-logging-in-to-policy-manager-console","vanilla_kb_id":30,"vanilla_category_id":103,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article\/4483","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/media?parent=4483"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article_product?post=4483"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}