{"id":4718,"date":"2026-10-01T16:29:35","date_gmt":"2026-10-01T13:29:35","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=4718"},"modified":"2026-10-01T16:29:35","modified_gmt":"2026-10-01T13:29:35","slug":"elements-agent-displays-your-subscription-is-not-activated-please-enter-a-valid-subscription-key-to-start-using-the-product-error","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/jp-ja\/support-articles\/elements-agent-displays-your-subscription-is-not-activated-please-enter-a-valid-subscription-key-to-start-using-the-product-error\/","title":{"rendered":"Elements Agent displays &#8216;Your subscription is not activated. Please enter a valid subscription key to start using the product&#8217; error"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Elements Agent displays &#39;Your subscription is not activated. Please enter a valid subscription key to start using the product&#39; error in the local user interface. How do I fix it?<\/p>\n<h3>Resolution:<\/h3>\n<p>Most likely your Elements license key code has expired, or your device has been removed and cannot be reconnected to the WithSecure Elements portal.<\/p>\n<p>Ensure you are using correct and valid product license key. You may also try to reboot the client device and check if the same error reappear.<\/p>\n<p>If your subscription is shown to be valid on the Elements Security Center portal&#39;s <strong>Management &gt; Subscriptions <\/strong>page and a device restart does not fix the issue, we recommend the re-enter the subscription key on the device using the ws_oneclient_logout.exe:<\/p>\n<ol style=\"list-style-type: none;\">\n<li style=\"list-style-type: decimal;\">Open a Command Prompt as an administrator<\/li>\n<li style=\"list-style-type: decimal;\">Navigate to\u00a0C:\\Program Files (x86)\\F-Secure\\PSB\\<\/li>\n<li style=\"list-style-type: decimal;\">Run the following command: <strong>w<\/strong><strong>s_oneclient_logout.exe &#8211;keycode &lt;subscription-key&gt;<\/strong><\/li>\n<\/ol>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Elements Agent display &#8216;Your subscription is not activated. Please enter a valid subscription key to start using the product&#8217; error. How do I fix it?<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4718","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000004967","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-01 13:29:35","import_hash":"015f98ebbbf4cf39c1e3da98a5c246bf7de60335","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article\/4718","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/media?parent=4718"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article_product?post=4718"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}