{"id":4730,"date":"2026-10-05T09:43:31","date_gmt":"2026-10-05T06:43:31","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&p=4730"},"modified":"2026-10-05T09:43:31","modified_gmt":"2026-10-05T06:43:31","slug":"when-i-try-to-reset-the-password-for-my-withsecure-business-account-i-dont-get-any-password-reset-email","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/jp-ja\/support-articles\/when-i-try-to-reset-the-password-for-my-withsecure-business-account-i-dont-get-any-password-reset-email\/","title":{"rendered":"When I try to reset the password for my WithSecure business account, I don’t get any password reset email"},"content":{"rendered":"

Issue:<\/h3>\n

When I try to reset the password for my WithSecure business user account, \u00a0I don't receive any password reset email.<\/p>\n

Resolution:<\/h3>\n

Make sure that you have entered the correct email address. If no account is found with the email address, no password reset email is sent.<\/p>\n

If you are an end-customer user and you have a Partner Managed subscription, ask your partner to check your user account's email address from the\u00a0Management > Organization Settings > Security Administrators <\/strong>page in the Element Security Center portal.<\/p>\n

If you are sure that you are using the correct email address, contact WithSecure Support so that we can check the status of your user account. Please provide the email address you are trying to reset the password for.<\/p>\n

\u00a0<\/p>\n

If you are a partner user and you are trying to log in to the Partner Portal and you do not receive a password reset email, it usually means that you haven't created a WithSecure Business user account for yourself from the welcome email. You can create an account through this self-registration page: https:\/\/portal.withsecure.com\/signup<\/a><\/p>\n

Once you have created the user account, try logging in to the Partner Portal. If the it loops back to the Partner Portal login page after entering your password and two-factor authentication code, it means that your email address doesn't have Partner Portal access rights. A partner user who has Partner Portal administrator rights can add you the Partner Portal access rights:\u00a0<\/p>\n

    \n
  1. Log in to the Partner Portal<\/li>\n
  2. Click on your user name in top-right corner\u00a0<\/li>\n
  3. Select Account Management<\/strong><\/li>\n
  4. Click Add Member<\/strong><\/li>\n
  5. Enter user details and select the roles\u00a0<\/li>\n
  6. Click Save\u00a0<\/strong><\/li>\n<\/ol>\n

    \u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

    I have F-Secure Business account but when i reset the password i dont get any password reset email.\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[104],"class_list":["post-4730","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000009850","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-05 06:43:31","import_hash":"a5753f060b4e93e13c9e247439cc92ca23fb3ccd","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article\/4730","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/media?parent=4730"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article_product?post=4730"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}