{"id":7934,"date":"2026-10-12T11:13:45","date_gmt":"2026-10-12T08:13:45","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=7934"},"modified":"2026-10-12T11:13:45","modified_gmt":"2026-10-12T08:13:45","slug":"how-to-remote-uninstall-elements-epp-for-mac-from-elements-security-center-portal","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/jp-ja\/support-articles\/how-to-remote-uninstall-elements-epp-for-mac-from-elements-security-center-portal\/","title":{"rendered":"How to remote uninstall Elements EPP for Mac from Elements Security Center portal?"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>How to do a remote uninstall (silent) of Elements Agent for Mac from the Elements Security Center portal?\u00a0 There is no &quot;uninstall&quot; operation listed in the Actions menu when a MacOS device is selected on the Environment &gt; Devices page.\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>Remote uninstallation from Elements Security Center is currently available for Windows devices only, so on macOS the agent has to be removed with a script pushed through your MDM or remote management tool (for example Jamf, Apple Remote Desktop or SSH). This can be done fully without user interaction as follows.<\/p>\n<p>1. Deploy an MDM configuration profile that allows the WithSecure system extension to be removed. In the System Extensions payload add Team ID V928P8X763 with the extension com.withsecure.wsagent.wssystemextension both under Allowed System Extensions and under Removable System Extensions. This profile is what lets the extension be deactivated without a logged-in user approving it.<br \/>2. In Elements Security Center, make sure the Mac profile assigned to the devices allows the user to uninstall the product (Profiles &gt; For Mac &gt; General settings). If this is disabled, the uninstall script will fail.<br \/>3. Push a script that runs as root and executes these two commands in this order:<br \/>\/Applications\/WithSecure\/WithSecure\\ Agent.app\/Contents\/MacOS\/wsagent &#8211;deactivate-system-extension<br \/>\/Library\/WithSecure\/bin\/uninstall_MacProtection<br \/>4. Once the agent is removed, delete the device from the Devices page in Elements Security Center to release the licence.<\/p>\n<p>If the subscription has already expired and the profile can no longer be changed, the uninstall restriction can be lifted by deleting the file \/Library\/WithSecure\/fsmac\/sysconfig\/.no_uninstall before running the script.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I can&#8217;t seem to figure out how to remote uninstall Elements EPP for Mac from the Elements Endpoint Protection portal<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-7934","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000013829","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-12 08:13:45","import_hash":"2e70a509931be3d27a703e3404003dc24288e9be","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article\/7934","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/media?parent=7934"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article_product?post=7934"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}