{"id":8058,"date":"2026-10-18T00:35:33","date_gmt":"2026-10-17T21:35:33","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=8058"},"modified":"2026-10-18T00:35:33","modified_gmt":"2026-10-17T21:35:33","slug":"where-can-i-find-the-one-time-password-that-elements-security-center-asks-for-during-login","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/jp-ja\/support-articles\/where-can-i-find-the-one-time-password-that-elements-security-center-asks-for-during-login\/","title":{"rendered":"Where can I find the one-time password that Elements Security Center asks for during login?"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>When I&#39;m logging into the Elements Security Center portal, I get the following prompt:<\/p>\n<ul>\n<li>&quot;Verify Your Identity &#8211; Check your preferred one-time password application for a code. &quot;<\/li>\n<\/ul>\n<p>What is this code that the Elements portal is asking for and where can I find it.\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>The one-time password that the Elements Security Center portal is asking is the two-factor authentication (2FA) \/ multi-factor authentication (MFA) code. The 6 digit verification code can be found in the authenticator application on your mobile device. When you took the feature into use, you were able to choose yourself the authenticator application you wanted to use.\u00a0<\/p>\n<p>Most popular authenticator applications are:<\/p>\n<ul>\n<li>Google Authenticator<\/li>\n<li>Microsoft Authenticator<\/li>\n<\/ul>\n<p>There should be a WithSecure entry in the application that shows a 6 digit code that changes every 30 seconds.\u00a0<\/p>\n<p>If you are unable to find the code:<\/p>\n<ul>\n<li>If you are an end-customer: Ask one of your colleagues to delete your administrator account from the Elements Security Center portal&#39;s <strong>Management &gt; Organization settings &gt; Security Administrators <\/strong>page. Then your colleague can add your adminstrator account again so that you will receive a new welcome email from which you can start over. If you do not have a colleague who can delete and re-create your account and you have a Partner Managed subscription, ask your WithSecure reseller partner to delete and re-create your user account.<\/li>\n<li>If you are a WithSecure partner with Partner Portal access rights on your user account, one of your colleagues must create a support request through the Partner Portal to have the user account deleted. If you do not have colleagues, contact your WithSecure sales contact.\u00a0<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>When I&#8217;m logging into the Elements Security Center portal, I get the following prompt:<\/p>\n<p>&#8220;Verify Your Identity &#8211; Check your preferred one-time password application for a code. &#8221;<\/p>\n<p>What is this code that the Elements portal is asking for and where can I find it.\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-8058","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000006145","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-17 21:35:33","import_hash":"c91cc1a963fe203adc5ad60c1d797f75f8648a29","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article\/8058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/media?parent=8058"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article_product?post=8058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}