{"id":9154,"date":"2026-10-25T15:02:53","date_gmt":"2026-10-25T13:02:53","guid":{"rendered":"https:\/\/support.withsecure.com\/support-articles\/mail-server-user-name-and-password-missing-from-policy-manager-after-restoring-h2db-data-from-backup\/"},"modified":"2026-10-25T15:02:53","modified_gmt":"2026-10-25T13:02:53","slug":"mail-server-user-name-and-password-missing-from-policy-manager-after-restoring-h2db-data-from-backup","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/jp-ja\/support-articles\/mail-server-user-name-and-password-missing-from-policy-manager-after-restoring-h2db-data-from-backup\/","title":{"rendered":"Mail server user name and password missing from Policy Manager after restoring h2db data from backup"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Mail server user name and password missing from Policy Manager Consoles <strong>Tools &gt; Server configuration &gt; Mail server<\/strong> settings page after restoring h2db database data from a backup.<\/p>\n<p>Mail server address and the sender email address were kept after the backup, only the user name and password are empty after restoring from backup.<\/p>\n<p>\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>It is an expected behavior that the email server user name and password are missing from the Policy Manager mail server settings page after a backup, since MySQL or H2DB does not store confidential information such as usernames and passwords.<\/p>\n<p>Instead, they are stored in the sdata file:<\/p>\n<ul>\n<li>For linux: \/var\/opt\/f-secure\/fspms\/data\/sdata<\/li>\n<li>For Windows: C:\\ProgramData\\WithSecure\\NS\\Policy Manager\\Policy Manager Server\\sdata<\/li>\n<\/ul>\n<p>the sdata backup can be found in:<\/p>\n<ul>\n<li>Linux:\u00a0\/var\/opt\/f-secure\/fspms\/data\/backup\/<\/li>\n<li>Windows: C:\\ProgramData\\WithSecure\\NS\\Policy Manager\\Policy Manager Server\\data\\backup\n<\/li>\n<\/ul>\n<p>The file forman is: yyyy_mm_dd_nn_nn_nn_sdata.backup.zip<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mail server user name and password missing from Policy Manager Consoles Tools > Server configuration > Mail server settings page after restoring h2db database data from a backup.<\/p>\n<p>Mail server address and the sender email address were kept after the backup, only the user name and password are empty after restoring from backup.<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-9154","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000010644","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-25 13:02:53","import_hash":"5c9e40dcf19d23dd4c1e59fffc29a57f9887b170","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article\/9154","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/media?parent=9154"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article_product?post=9154"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}