{"id":9208,"date":"2026-10-26T13:28:02","date_gmt":"2026-10-26T11:28:02","guid":{"rendered":"https:\/\/support.withsecure.com\/support-articles\/duplicate-elements-endpoint-protection-device-appears-on-the-portal-devices-list-even-if-use_smbios_guid-parameter-is-used-during-installation\/"},"modified":"2026-10-26T13:28:02","modified_gmt":"2026-10-26T11:28:02","slug":"duplicate-elements-endpoint-protection-device-appears-on-the-portal-devices-list-even-if-use_smbios_guid-parameter-is-used-during-installation","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/jp-ja\/support-articles\/duplicate-elements-endpoint-protection-device-appears-on-the-portal-devices-list-even-if-use_smbios_guid-parameter-is-used-during-installation\/","title":{"rendered":"Duplicate Elements Endpoint Protection device appears on the Portal devices list even if &#8211;use_smbios_guid parameter is used during installation"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>A duplicate Elements Endpoint Protection (EPP for Computers or EPP for Servers) device appears on the Elements Security Center Portal&#39;s <strong>Environment &gt;<\/strong> <b>Devices\u00a0<\/b>list, even if the parameter &#8211;use_smbios_guid is used during Elements Agent installation and reinstallation.\u00a0<\/p>\n<p>SECL.log shows:\u00a0<\/p>\n<ul>\n<li><i>.W: SMBIOS::getUID: Detected empty smbios id: 03000200-0400-0500-0006-000700080009. Ignore it<\/i><\/li>\n<\/ul>\n<h3>Resolution:<\/h3>\n<p>If the SECL.log from the WithSecure diagnostic file shows a <b>.W: SMBIOS::getUID: Detected empty smbios id: 03000200-0400-0500-0006-000700080009. Ignore it\u00a0<\/b>entry, it means that the system does not have a unique ID.\u00a0<\/p>\n<p>This ID is well known placeholder that hardware manufacturer did not change to an unique one. It is used for many system boards and cannot be used for identification.<\/p>\n<p>In some cases it is possible to update the ID to get an unique one. You should contact the hardware vendor about this problem.<\/p>\n<p>Without unique SMBIOS ID, Elements Agent will use random generated ID that will change after reinstallation.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A duplicate PSB Computer Protection or Server Protection device appears on the PSB Portal Devices\u00a0 list, even if the parameter &#8211;use_smbios_guid is used during installation and reinstallation.\u00a0<\/p>\n<p>SECL.log shows:\u00a0<\/p>\n<p>.W: SMBIOS::getUID: Detected empty smbios id: 03000200-0400-0500-0006-000700080009. Ignore it<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-9208","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000010955","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-26 11:28:02","import_hash":"7b4fd1636cd47fc3fd4c92792e8bed830ddb1bb0","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article\/9208","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/media?parent=9208"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/jp-ja\/wp-json\/wp\/v2\/support_article_product?post=9208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}