{ "product_webhelp-psb-cp-mac-latest-en.json": { "title": "title_product_webhelp_000001_F455838", "title_product_webhelp_000001_F455838": "WithSecure Elements Endpoint Protection for Computers (Mac) ", "shortdesc": "shortdesc_product_webhelp_000003_79FEE2B", "shortdesc_product_webhelp_000003_79FEE2B": "This documentation provides instructions and information on using the product. ", "content.p_product_webhelp_000008_4B38D98": "Download the Elements Endpoint Protection for Mac administrator's guide (PDF).", "content.dt_product_webhelp_00000C_9BD7BA8": "Installation packages", "content.dd_product_webhelp_00000D_080A446": "You can find the installation packages for the product in the WithSecure Elements Endpoint Protection portal under Downloads.", "content.dt_product_webhelp_000012_9DEA1D5": "Other material", "content.dd_product_webhelp_000013_6AD6403": "To see the latest release information for the product, see the Elements Mac Agent change log.", "desc": [ "content.p_product_webhelp_000008_4B38D98", { "dl.dl_product_webhelp_00000A_D7E03BB": [ { "dlentry.dlentry_product_webhelp_00000B_692F6F8": [ "content.dt_product_webhelp_00000C_9BD7BA8", "content.dd_product_webhelp_00000D_080A446" ] }, { "dlentry.dlentry_product_webhelp_000011_E51CD7A": [ "content.dt_product_webhelp_000012_9DEA1D5", "content.dd_product_webhelp_000013_6AD6403" ] } ] } ] }, "getting_started-psb-cp-mac-latest-en.json": { "title": "title_getting_started_000001_B6EFA51", "title_getting_started_000001_B6EFA51": "Getting started", "shortdesc": "shortdesc_getting_started_000002_E89B740", "shortdesc_getting_started_000002_E89B740": "This section describes how you can access the product tools and features and how you can change the product settings. ", "content.note_getting_started_00000D_8296598": "Note: For instructions on how to deploy the product, see Deployment methods for Mac devices.", "desc": [ "content.note_getting_started_00000D_8296598" ] }, "disclaimer-psb-cp-mac-latest-en.json": { "title": "title_disclaimer_000001_783FCD09", "title_disclaimer_000001_783FCD09": "Disclaimer", "shortdesc": "shortdesc_disclaimer_000002_D39F1889", "shortdesc_disclaimer_000002_D39F1889": "WithSecure™ is the new name for F-Secure Business. ", "content.p_disclaimer_00000D_4CA02102": "Some product interfaces and portals may still display the former F-Secure name.", "desc": [ "content.p_disclaimer_00000D_4CA02102" ] }, "sys_reqs-psb-cp-mac-latest-en.json": { "title": "title_sys_reqs_000001_7726F57F", "title_sys_reqs_000001_7726F57F": "System requirements", "shortdesc": "shortdesc_sys_reqs_000002_4F1E9A0A", "shortdesc_sys_reqs_000002_4F1E9A0A": "Review the system requirements for WithSecure Elements Agent for Mac, formerly F-Secure PSB Computer Protection & RDR for Mac. ", "content.dt_sys_reqs_000010_A3A766F0": "Supported operating systems", "content.dd_sys_reqs_000011_0889C936": "", "content.note_sys_reqs_000012_0285D42D": "Note: WithSecure supports only operating systems that are currently supported by their vendor. Learn more about WithSecure’s operating system support policies at Product updates and supported versions. If you are interested in long-term support for a platform that vendors no longer support, contact your sales representative.
", "content.dd_p_sys_reqs_000015_55DEDEA2": "Elements Agent for Mac supports the following operating system versions:
", "choice.choice_sys_reqs_000018_C6287224": "macOS 27 \"Golden Gate\"", "choice.choice_sys_reqs_000019_6BDC2B0B": "macOS 26 \"Tahoe\"", "choice.choice_sys_reqs_00001A_A841DE39": "macOS 15 \"Sequoia\"", "content.p_sys_reqs_00002F_0298346F": "", "content.dt_sys_reqs_00001C_F4A0AE1F": "System requirements", "content.dd_sys_reqs_00001D_EB87CAA7": "", "content.dd_p_sys_reqs_00001E_59535ABD": "The recommended system requirements are:
", "choice.choice_sys_reqs_000020_215ED09F": "Intel or Apple Silicon Mac", "choice.choice_sys_reqs_000021_25C69AAD": "1 GB of free disk space", "choice.choice_sys_reqs_000022_327503E4": "1 GB or more of memory", "choice.choice_sys_reqs_000023_18D37ADF": "Internet connection: An internet connection is required to validate your subscription and receive updates", "content.dt_sys_reqs_000025_31D1A715": "Supported browsers", "content.dd_sys_reqs_000026_562A8E23": "", "choice.choice_sys_reqs_000028_4A936AEB": "Safari", "choice.choice_sys_reqs_000029_C65A8872": "Chrome", "choice.choice_sys_reqs_00002A_186A519C": "Firefox", "content.dt_sys_reqs_00002C_210FC6AA": "Supported languages", "content.dd_sys_reqs_00002D_A6AF5F72": "The supported languages are: English, Bulgarian, Czech, Danish, Dutch, Estonian, Finnish, French, French (Canadian), German, Greek, Hungarian, Italian, Japanese, Lithuanian, Norwegian, Polish, Portuguese, Brazilian Portuguese, Romanian, Russian, Slovenian, Spanish, Spanish (Mexican), Swedish, Turkish, Vietnamese, Traditional Chinese (Hong Kong), Traditional Chinese (Taiwan) and Simplified Chinese.", "desc": [ { "dl.dl_sys_reqs_00000E_09365006": [ { "dlentry.dlentry_sys_reqs_00000F_CA6C3D6A": [ "content.dt_sys_reqs_000010_A3A766F0", "content.dd_sys_reqs_000011_0889C936", "content.note_sys_reqs_000012_0285D42D", "content.dd_p_sys_reqs_000015_55DEDEA2", { "choices.ul_sys_reqs_000017_010F677A": [ "choice.choice_sys_reqs_000018_C6287224", "choice.choice_sys_reqs_000019_6BDC2B0B", "choice.choice_sys_reqs_00001A_A841DE39" ] }, "content.p_sys_reqs_00002F_0298346F" ] }, { "dlentry.dlentry_sys_reqs_00001B_59C252B5": [ "content.dt_sys_reqs_00001C_F4A0AE1F", "content.dd_sys_reqs_00001D_EB87CAA7", "content.dd_p_sys_reqs_00001E_59535ABD", { "choices.ul_sys_reqs_00001F_F483F316": [ "choice.choice_sys_reqs_000020_215ED09F", "choice.choice_sys_reqs_000021_25C69AAD", "choice.choice_sys_reqs_000022_327503E4", "choice.choice_sys_reqs_000023_18D37ADF" ] } ] }, { "dlentry.dlentry_sys_reqs_000024_CA901F9B": [ "content.dt_sys_reqs_000025_31D1A715", "content.dd_sys_reqs_000026_562A8E23", { "choices.ul_sys_reqs_000027_32AAE2F2": [ "choice.choice_sys_reqs_000028_4A936AEB", "choice.choice_sys_reqs_000029_C65A8872", "choice.choice_sys_reqs_00002A_186A519C" ] } ] }, { "dlentry.dlentry_sys_reqs_00002B_DE2AE7F8": [ "content.dt_sys_reqs_00002C_210FC6AA", "content.dd_sys_reqs_00002D_A6AF5F72" ] } ] } ] }, "viewing_information_about_your_subscription_mac-psb-cp-mac-latest-en.json": { "title": "title_viewing_information_abou_0AF1B", "title_viewing_information_abou_0AF1B": "Viewing information about your subscription", "shortdesc": "shortdesc_viewing_information_abou_05452", "shortdesc_viewing_information_abou_05452": "This section provides information related to your subscription. ", "content.p_viewing_information_abou_0EDD1": "To view information about your subscription:", "step.step_viewing_information_abou_00F5C": "Open the product from the product icon in the menu bar.", "step.step_viewing_information_abou_010DD": "From the product menu, select Settings....", "step.step_viewing_information_abou_0515C": "In the window that opens, select the Subscription tab.", "content.p_viewing_information_abou_06075": "On the view, you can see information about your current subscription and its status.", "desc": [ "content.p_viewing_information_abou_0EDD1", { "steps.steps_viewing_information_abou_0AA10": [ "step.step_viewing_information_abou_00F5C", "step.step_viewing_information_abou_010DD", "step.step_viewing_information_abou_0515C" ] }, "content.p_viewing_information_abou_06075" ] }, "changing_settings_mac-psb-cp-mac-latest-en.json": { "title": "title_changing_settings_mac_000027BC", "title_changing_settings_mac_000027BC": "Changing the product settings", "shortdesc": "shortdesc_changing_settings_mac_00000719", "shortdesc_changing_settings_mac_00000719": "You can control how the product behaves by changing its settings. ", "content.p_changing_settings_mac_000025D8": "You need administrative rights to change the product settings. You can access the product settings from the product icon in the menu bar.", "content.note_changing_settings_mac_0000FFF1": "Note: Your administrator may have enforced some security settings, which means that you may not be able to locally change some features.", "desc": [ "content.p_changing_settings_mac_000025D8", "content.note_changing_settings_mac_0000FFF1" ] }, "quick_access_to_product_settings_mac-psb-cp-mac-latest-en.json": { "title": "title_quick_access_to_product__099E7", "title_quick_access_to_product__099E7": "Quick access to product settings", "shortdesc": "shortdesc_quick_access_to_product__0E789", "shortdesc_quick_access_to_product__0E789": "The product settings, or preferences, can be accessed from the app menu and from the product icon in the menu bar. ", "content.p_quick_access_to_product__02CC8": "To change the product settings, select the product icon in the menu bar, then select and then Settings... from the drop-down menu.", "content.p_quick_access_to_product__05137": "Apart from Settings..., the menu includes the following options:", "content.title_quick_access_to_product__0B2C2": "Menu options", "cell.entry_quick_access_to_product__0B874": "Option", "cell.entry_quick_access_to_product__08ED8": "Description", "cell.entry_quick_access_to_product__00AC8": "Settings...", "cell.entry_quick_access_to_product__0944A": "Opens the WithSecure Elements Agent window where you can make changes to the product settings.", "cell.entry_quick_access_to_product__025F8": "Malware Scan", "cell.entry_quick_access_to_product__0D0B3": "Scans every accessible file in the system for a complete malware check.", "cell.entry_quick_access_to_product__06F8A": "Choose what to scan...", "cell.entry_quick_access_to_product__0179A": "Allows you to scan a specific folder in the system.", "cell.entry_quick_access_to_product__0693B": "Check for updates", "cell.entry_quick_access_to_product__04AEC": "Checks and downloads the latest updates.", "cell.entry_quick_access_to_product__0FE87": "Infections report...", "cell.entry_quick_access_to_product__03AC4": "Opens a window listing all the infections found in the system.", "cell.entry_quick_access_to_product__02364": "About", "cell.entry_quick_access_to_product__0E45D": "Opens a window that shows the product, database and sensor versions. It also has links to the third-party licenses, license terms, and privacy policy.", "content.p_quick_access_to_product__0335B": "When you select the product icon in the menu bar, the page shows the protection status of your computer, a link to status details, and the product version.", "desc": [ "content.p_quick_access_to_product__02CC8", "content.p_quick_access_to_product__05137", "content.title_quick_access_to_product__0B2C2", { "table.table_menu-options": [ { "thead.thead_quick_access_to_product__04CEA": [ "cell.entry_quick_access_to_product__0B874", "cell.entry_quick_access_to_product__08ED8" ] }, { "row.row_quick_access_to_product__08EB8": [ "cell.entry_quick_access_to_product__00AC8", "cell.entry_quick_access_to_product__0944A" ] }, { "row.row_quick_access_to_product__050AD": [ "cell.entry_quick_access_to_product__025F8", "cell.entry_quick_access_to_product__0D0B3" ] }, { "row.row_quick_access_to_product__018C4": [ "cell.entry_quick_access_to_product__06F8A", "cell.entry_quick_access_to_product__0179A" ] }, { "row.row_quick_access_to_product__0F554": [ "cell.entry_quick_access_to_product__0693B", "cell.entry_quick_access_to_product__04AEC" ] }, { "row.row_quick_access_to_product__05D6A": [ "cell.entry_quick_access_to_product__0FE87", "cell.entry_quick_access_to_product__03AC4" ] }, { "row.row_quick_access_to_product__0592E": [ "cell.entry_quick_access_to_product__02364", "cell.entry_quick_access_to_product__0E45D" ] } ] }, "content.p_quick_access_to_product__0335B" ] }, "viewing_the_tools_mac-psb-cp-mac-latest-en.json": { "title": "title_viewing_the_tools_mac_00003DB0", "title_viewing_the_tools_mac_00003DB0": "Viewing the tools", "shortdesc": "shortdesc_viewing_the_tools_mac_0000C60C", "shortdesc_viewing_the_tools_mac_0000C60C": "You can access the tools that you can use to protect your computer via the Malware Protection, Secure Browsing , and XFENCE tabs. ", "content.p_viewing_the_tools_mac_0000A3B8": "The product menu provides options for malware scans, updates, infection reports, and product information. The Malware Protection, Secure Browsing, and XFENCE tabs provide access to related protection features.", "desc": [ "content.p_viewing_the_tools_mac_0000A3B8" ] }, "make_sure_your_computer_stays_protected-mac-psb-cp-mac-latest-en.json": { "title": "title_make_sure_your_computer__0D0C1", "title_make_sure_your_computer__0D0C1": "How to make sure that my computer is protected", "shortdesc": "shortdesc_make_sure_your_computer__00365", "shortdesc_make_sure_your_computer__00365": "The product main view shows the current protection status and other important information about the product. ", "content.p_make_sure_your_computer__0CC73": "In the top-right corner of the main view, you can see the status of your subscription.", "content.p_make_sure_your_computer__01A05": "When you place your mouse on the product icon in the menu bar, a notification is shown which indicates that your security is centrally managed; whether Malware protection and Browsing protection are active, and whether the Safari browser extension is in use.", "content.p_make_sure_your_computer__0BF51": "To make sure that the product has the latest updates:", "step.step_make_sure_your_computer__0135D": "Select the product icon in the menu bar.", "content.p_make_sure_your_computer__03A20": "The product fetches the latest updates immediately.", "step.step_make_sure_your_computer__00D65": "Select and from the drop-down menu, select Check for updates.", "desc": [ "content.p_make_sure_your_computer__0CC73", "content.p_make_sure_your_computer__01A05", "content.p_make_sure_your_computer__0BF51", { "steps.steps_make_sure_your_computer__0410F": [ "step.step_make_sure_your_computer__0135D", "step.step_make_sure_your_computer__00D65", "content.p_make_sure_your_computer__03A20" ] } ] }, "vsp_main-psb-cp-mac-latest-en.json": { "title": "title_stop_viruses_and_other_m_090E8", "title_stop_viruses_and_other_m_090E8": "Protecting the computer against harmful content", "shortdesc": "shortdesc_stop_viruses_and_other_m_06D3D", "shortdesc_stop_viruses_and_other_m_06D3D": "The product protects the computer from programs that may steal personal information, damage the computer, or use it for illegal purposes. ", "content.p_stop_viruses_and_other_m_0F1CD": "By default, the malware protection handles all harmful files as soon as it finds them so that they can cause no harm.", "content.p_stop_viruses_and_other_m_0D9C5": "The product automatically scans your local hard drives, any removable media (such as portable drives or DVDs), and any content that you download.", "content.p_stop_viruses_and_other_m_0DB7B": "XFENCE provides an additional layer of security to help protect your personal data against being deleted, ransomed, or stolen by harmful applications.", "desc": [ "content.p_stop_viruses_and_other_m_0F1CD", "content.p_stop_viruses_and_other_m_0D9C5", "content.p_stop_viruses_and_other_m_0DB7B" ] }, "malware-psb-cp-mac-latest-en.json": { "title": "title_malware_000001_B0D33E4D", "title_malware_000001_B0D33E4D": "What harmful content does", "shortdesc": "shortdesc_malware_000002_A2625629", "shortdesc_malware_000002_A2625629": "Malware are programs specifically designed to damage your computer, use your computer for illegal purposes without your knowledge, or steal information from your computer. ", "content.p_malware_000019_587FE9A5": "Malware can do the following:", "step.step_malware_00001B_0F53866E": "take control over your web browser", "step.step_malware_00001C_E5DADE78": "redirect your search attempts", "step.step_malware_00001D_58A0B61B": "show unwanted advertising", "step.step_malware_00001E_BFAA0E9B": "keep track on the web sites you visit", "step.step_malware_00001F_DC0FA6AF": "steal personal information such as your banking information", "step.step_malware_000020_FB13888C": "use your computer to send spam", "step.step_malware_000021_D6453C86": "use your computer to attack other computers", "content.p_malware_000022_2CBB522C": "Malware can also cause your computer to become slow and unstable. You may suspect that you have some malware on your computer if it suddenly becomes very slow and crashes often.", "desc": [ "content.p_malware_000019_587FE9A5", { "steps.ul_malware_00001A_93CEF85D": [ "step.step_malware_00001B_0F53866E", "step.step_malware_00001C_E5DADE78", "step.step_malware_00001D_58A0B61B", "step.step_malware_00001E_BFAA0E9B", "step.step_malware_00001F_DC0FA6AF", "step.step_malware_000020_FB13888C", "step.step_malware_000021_D6453C86" ] }, "content.p_malware_000022_2CBB522C" ] }, "potentially_unwanted-psb-cp-mac-latest-en.json": { "title": "title_potentially_unwanted_00000D77E", "title_potentially_unwanted_00000D77E": "Potentially unwanted applications (PUA) and unwanted applications (UA)", "shortdesc": "shortdesc_potentially_unwanted_000005805", "shortdesc_potentially_unwanted_000005805": "'Potentially unwanted applications' have behaviors or traits that you may consider undesirable or unwanted. 'Unwanted applications' have behaviors or traits with more severe impact on your device or data. ", "content.p_potentially_unwanted_00000FDD2": "An application may be identified as 'potentially unwanted' (PUA) if it can:", "step.step_potentially_unwanted_0000177FE": "Affect your privacy or productivity - for example, exposes personal information or performs unauthorized actions", "step.step_potentially_unwanted_00001CDFE": "Put undue stress on your device's resources - for example, uses a considerable amount of storage or memory", "step.step_potentially_unwanted_00001B7A5": "Puts the security of your device or the information stored on it at risk - for example, exposes you to unexpected content or applications", "content.p_potentially_unwanted_000019837": "The impact of these behaviors and traits on your device or data can range from mild to severe. They are not, however, harmful enough to warrant classifying the application as malware.", "content.p_potentially_unwanted_000012286": "If an application has behaviors or traits that have a severe impact, it is treated as an 'unwanted application' (UA). The product deals with such applications with more caution.", "content.p_potentially_unwanted_00001E9EA": "As you are the best judge of whether you want to trust and use a 'potentially unwanted' or 'unwanted' application, you can choose how you want the product to handle it:", "step.step_potentially_unwanted_000012A5F": "A potentially unwanted application - The product will display a warning before the application is allowed to run. If you trust the application, you can allow the product to run it. You can also opt to have the product block the application.", "step.step_potentially_unwanted_00001215F": "An unwanted application - The product will block and quarantine the application. If you trust the application, you can set the product to ignore it in the future scans.", "desc": [ "content.p_potentially_unwanted_00000FDD2", { "steps.ul_potentially_unwanted_00001D53C": [ "step.step_potentially_unwanted_0000177FE", "step.step_potentially_unwanted_00001CDFE", "step.step_potentially_unwanted_00001B7A5" ] }, "content.p_potentially_unwanted_000019837", "content.p_potentially_unwanted_000012286", "content.p_potentially_unwanted_00001E9EA", { "steps.ul_potentially_unwanted_00001AEEF": [ "step.step_potentially_unwanted_000012A5F", "step.step_potentially_unwanted_00001215F" ] } ] }, "worms_mac-psb-cp-mac-latest-en.json": { "title": "title_worms_mac_000001_24027C85", "title_worms_mac_000001_24027C85": "Worms", "shortdesc": "shortdesc_worms_mac_000002_85A0891E", "shortdesc_worms_mac_000002_85A0891E": "Worms are programs that send copies of themselves from one device to another over a network. Some worms also perform harmful actions on an affected device. ", "content.p_worms_mac_00000C_50F92428": "Many worms are designed to appear attractive to a user. They may look like images, videos, applications or any other kind of useful program or file. The aim of the deception is to lure the user into installing the worm. Other worms are designed to be completely stealthy, as they exploit flaws in the device (or in programs installed on it) to install themselves without ever being noticed by the user.", "content.p_worms_mac_00000D_9A3B26D7": "Once installed, the worm uses the device's physical resources to create copies of itself, and then send those copies to any other devices it can reach over a network. If a large quantity of worm copies is being sent out, the device's performance may suffer. If many devices on a network are affected and sending out worm copies, the network itself may be disrupted. Some worms can also do more direct damage to an affected device, such as modifying files stored on it, installing other harmful applications or stealing data.", "content.p_worms_mac_00000E_6C003244": "Most worms only spread over one particular type of network. Some worms can spread over two or more types, though they are relatively rare. Usually, worms will try and spread over one of the following networks (though there are those that target less popular channels):", "step.step_worms_mac_000010_B815B1BC": "Local networks", "step.step_worms_mac_000011_6E50C1C6": "Email networks", "step.step_worms_mac_000012_B1009D91": "Social media sites", "step.step_worms_mac_000013_424B9439": "Peer-to-peer (P2P) connections", "step.step_worms_mac_000014_3570258C": "SMS or MMS messages", "desc": [ "content.p_worms_mac_00000C_50F92428", "content.p_worms_mac_00000D_9A3B26D7", "content.p_worms_mac_00000E_6C003244", { "steps.ul_worms_mac_00000F_E05D92C0": [ "step.step_worms_mac_000010_B815B1BC", "step.step_worms_mac_000011_6E50C1C6", "step.step_worms_mac_000012_B1009D91", "step.step_worms_mac_000013_424B9439", "step.step_worms_mac_000014_3570258C" ] } ] }, "trojans_mac-psb-cp-mac-latest-en.json": { "title": "title_trojans_mac_000001_FC759076", "title_trojans_mac_000001_FC759076": "Trojans", "shortdesc": "shortdesc_trojans_mac_000002_2256C1BF", "shortdesc_trojans_mac_000002_2256C1BF": "Trojans are programs that offer, or appears to offer, an attractive function or feature, but then quietly perform harmful actions in the background. ", "content.p_trojans_mac_00000E_793CB7B4": "Named after the Trojan Horse of Greek legend, trojans are designed to appear attractive to a user. They may look like games, screensavers, application updates or any other useful program or file. Some trojans will mimic or even copy popular or well-known programs to appear more trustworthy. The aim of the deception is to lure the user into installing the trojan.", "content.p_trojans_mac_00000F_B9C7B97E": "Once installed, trojans can also use 'decoys' to maintain the illusion that they are legitimate. For example, a trojan disguised as a screensaver application or a document file will display an image or a document. While the user is distracted by these decoys, the trojan can quietly perform other actions in the background.", "content.p_trojans_mac_000010_602B6B18": "Trojans will usually either make harmful changes to the device (such as deleting or encrypting files, or changing program settings) or steal confidential data stored on it. Trojans can be grouped by the actions they perform:", "step.step_trojans_mac_000012_64475FDF": "Trojan-downloader: connects to a remote site to download and install other programs", "step.step_trojans_mac_000014_A8F380C9": "Trojan-dropper: contains one or more extra programs, which it installs", "subchoice.choice_trojans_mac_000019_1531DF58": "Banking-trojan: A specialized trojan-pws that specifically searches for usernames and passwords for online banking portals", "step.step_trojans_mac_000016_A714D152": "Trojan-pws: Steals passwords stored on the device or entered into a web browser", "step.step_trojans_mac_00001B_04077B72": "Trojan-spy: Monitors activity on the device and forwards the details to a remote site", "desc": [ "content.p_trojans_mac_00000E_793CB7B4", "content.p_trojans_mac_00000F_B9C7B97E", "content.p_trojans_mac_000010_602B6B18", { "steps.ul_trojans_mac_000011_484A1A16": [ "step.step_trojans_mac_000012_64475FDF", "step.step_trojans_mac_000014_A8F380C9", "step.step_trojans_mac_000016_A714D152", { "subchoices.ul_trojans_mac_000018_D5AC94C3": [ "subchoice.choice_trojans_mac_000019_1531DF58" ] }, "step.step_trojans_mac_00001B_04077B72" ] } ] }, "backdoors_mac-psb-cp-mac-latest-en.json": { "title": "title_backdoors_mac_000001_D448ADD1", "title_backdoors_mac_000001_D448ADD1": "Backdoors", "shortdesc": "shortdesc_backdoors_mac_000002_804B5609", "shortdesc_backdoors_mac_000002_804B5609": "Backdoors are features or programs that can be used to evade the security features of a program, device, portal, or service. ", "content.p_backdoors_mac_00000C_B5A11C27": "A feature in a program, device, portal or service can be a backdoor if its design or implementation introduces a security risk. For example, hardcoded administrator access to an online portal can be used as a backdoor.", "content.p_backdoors_mac_00000D_095DDE1A": "Backdoors usually take advantage of flaws in the code of a program, device, portal, or service. The flaws may be bugs, vulnerabilities or undocumented features.", "content.p_backdoors_mac_00000E_93568B31": "Attackers use backdoors to gain unauthorized access or to perform harmful actions that allow them to evade security features such as access restrictions, authentication or encryption.", "desc": [ "content.p_backdoors_mac_00000C_B5A11C27", "content.p_backdoors_mac_00000D_095DDE1A", "content.p_backdoors_mac_00000E_93568B31" ] }, "exploits_mac-psb-cp-mac-latest-en.json": { "title": "title_exploits_mac_000001_6A44EAAF", "title_exploits_mac_000001_6A44EAAF": "Exploits", "shortdesc": "shortdesc_exploits_mac_000002_B11A0E80", "shortdesc_exploits_mac_000002_B11A0E80": "Exploits are objects or methods that take advantage of a flaw in a program to make it behave unexpectedly. Doing so creates conditions that an attacker can use to perform other harmful actions. ", "content.p_exploits_mac_00000C_CF288E7A": "An exploit can be either an object or a method. For example, a specially crafted program, a piece of code or a string of characters are all objects; a specific sequence of commands is a method.", "content.p_exploits_mac_00000D_37830F21": "An exploit is used to take advantage of a flaw or loophole (also known as a vulnerability) in a program. Because every program is different, each exploit has to be carefully tailored to that specific program.", "content.p_exploits_mac_00000F_B2AF1B19": "There are several ways for an attacker to deliver an exploit so that it can affect a computer or device:", "step.step_exploits_mac_000011_02137685": "Embedding it in a hacked or specially crafted program - when you install and launch the program, the exploit is launched", "step.step_exploits_mac_000012_DB0BF1EC": "Embedding it in a document attached to an email - when you open the attachment, the exploit is launched", "step.step_exploits_mac_000013_A029E2C9": "Hosting it on a hacked or harmful website - when you visit the site, the exploit is launched", "content.p_exploits_mac_000014_94FA87A9": "Launching the exploit causes the program to behave unexpectedly, such as forcing it to crash, or tampering with the system's storage or memory. This can create conditions that allow an attacker to perform other harmful actions, such as stealing data or gaining access to restricted sections of the operating system.", "desc": [ "content.p_exploits_mac_00000C_CF288E7A", "content.p_exploits_mac_00000D_37830F21", "content.p_exploits_mac_00000F_B2AF1B19", { "steps.ul_exploits_mac_000010_103C65D2": [ "step.step_exploits_mac_000011_02137685", "step.step_exploits_mac_000012_DB0BF1EC", "step.step_exploits_mac_000013_A029E2C9" ] }, "content.p_exploits_mac_000014_94FA87A9" ] }, "exploit_kits_mac-psb-cp-mac-latest-en.json": { "title": "title_exploit_kits_mac_000001_5A0913", "title_exploit_kits_mac_000001_5A0913": "Exploit kits", "shortdesc": "shortdesc_exploit_kits_mac_000002_F39B98", "shortdesc_exploit_kits_mac_000002_F39B98": "Exploit kits are toolkits used by attackers to manage exploits and deliver harmful programs to a vulnerable computer or device. ", "content.p_exploit_kits_mac_00000E_D7DF1F": "An exploit kit contains an inventory of exploits, each of which can take advantage of a flaw (vulnerability) in a program, computer or device. The kit itself is usually hosted on a harmful or a hacked site, so that any computer or device that visits the site is exposed to its effects.", "content.p_exploit_kits_mac_000011_A7EEE3": "When a new computer or device connects to the booby-trapped site, the exploit kit probes it for any flaws that can be affected by an exploit in the kit's inventory. If one is found, the kit launches the exploit to take advantage of that vulnerability.", "content.p_exploit_kits_mac_000012_E43D46": "After the computer or device is compromised, the exploit kit can deliver a payload to it. This is usually another harmful program that is installed and launched on the computer or device, which in turn performs other unauthorized actions.", "content.p_exploit_kits_mac_000014_B2DCA0": "Exploit kits are modular. Their controllers can add or remove exploits and payloads from the toolkit.", "desc": [ "content.p_exploit_kits_mac_00000E_D7DF1F", "content.p_exploit_kits_mac_000011_A7EEE3", "content.p_exploit_kits_mac_000012_E43D46", "content.p_exploit_kits_mac_000014_B2DCA0" ] }, "how_to_scan-mac-psb-cp-mac-latest-en.json": { "title": "title_how_to_scan_mac_000001_4A744D4", "title_how_to_scan_mac_000001_4A744D4": "Scanning your computer", "shortdesc": "shortdesc_how_to_scan_mac_000002_9853BE6", "shortdesc_how_to_scan_mac_000002_9853BE6": "You can scan your computer for malware in real time or manually whenever you want. ", "content.p_how_to_scan_mac_00000B_AD6DA67": "Real-time scanning checks files when you access them. Manual scanning checks your whole computer or selected files and folders.", "desc": [ "content.p_how_to_scan_mac_00000B_AD6DA67" ] }, "real_time_scanning-psb-cp-mac-latest-en.json": { "title": "title_real_time_scanning_000001_F2B9", "title_real_time_scanning_000001_F2B9": "Scanning files automatically", "shortdesc": "shortdesc_real_time_scanning_000002_9D3F", "shortdesc_real_time_scanning_000002_9D3F": "Real-time scanning protects the computer by scanning all files when they are accessed and by blocking access to those files that contain malware. ", "content.p_real_time_scanning_00000D_0A2D": "When your computer tries to access a file, real-time scanning scans the file for malware before it allows your computer to access the file.", "content.p_real_time_scanning_00000E_1CBE": "If real-time scanning finds any harmful content, it moves the file to quarantine before it can cause any harm.", "content.title_real_time_scanning_00000F_DC76": "Does real-time scanning affect the performance of my computer?", "content.p_real_time_scanning_000010_5FE3": "Normally, you do not notice the scanning process because it takes a small amount of time and system resources. The amount of time and system resources that real-time scanning takes depend on, for example, the contents, location and type of the file.", "content.p_real_time_scanning_000011_BCB5": "Files that take a longer time to scan:", "step.step_real_time_scanning_000013_D271": "Files on removable drives such as CDs, DVDs, and portable USB drives.", "step.step_real_time_scanning_000014_FB6D": "Compressed files, such as .zip files.", "content.p_real_time_scanning_000016_8928": "Real-time scanning may slow down your computer if:", "step.step_real_time_scanning_000018_18F2": "you have a computer that does not meet the system requirements, or", "step.step_real_time_scanning_000019_902B": "you access a lot of files at the same time. For example, when you open a directory that contains many files that need to be scanned.", "desc": [ "content.p_real_time_scanning_00000D_0A2D", "content.p_real_time_scanning_00000E_1CBE", "content.title_real_time_scanning_00000F_DC76", "content.p_real_time_scanning_000010_5FE3", "content.p_real_time_scanning_000011_BCB5", { "steps.ul_real_time_scanning_000012_D66A": [ "step.step_real_time_scanning_000013_D271", "step.step_real_time_scanning_000014_FB6D" ] }, "content.p_real_time_scanning_000016_8928", { "steps.ul_real_time_scanning_000017_EBF6": [ "step.step_real_time_scanning_000018_18F2", "step.step_real_time_scanning_000019_902B" ] } ] }, "view_virus_history-mac-psb-cp-mac-latest-en.json": { "title": "title_view_virus_history_mac_000C8A4", "title_view_virus_history_mac_000C8A4": "Viewing the infection report", "shortdesc": "shortdesc_view_virus_history_mac_0001E21", "shortdesc_view_virus_history_mac_0001E21": "The infection report shows malware that the real-time protection has found and moved to quarantine. ", "content.p_view_virus_history_mac_000B987": "To view the infection report:", "step.step_view_virus_history_mac_000FFCC": "Select the product icon in the menu bar.", "content.p_view_virus_history_mac_00071BF": "The Infections report opens.", "step.step_view_virus_history_mac_00090AF": "Select and from the drop-down menu, Infections report....", "desc": [ "content.p_view_virus_history_mac_000B987", { "steps.steps_view_virus_history_mac_000FB7B": [ "step.step_view_virus_history_mac_000FFCC", "step.step_view_virus_history_mac_00090AF", "content.p_view_virus_history_mac_00071BF" ] } ] }, "quarantine_mac-psb-cp-mac-latest-en.json": { "title": "title_quarantine_mac_000001_089DD86A", "title_quarantine_mac_000001_089DD86A": "Quarantine", "shortdesc": "shortdesc_quarantine_mac_000002_3112D74F", "shortdesc_quarantine_mac_000002_3112D74F": "Quarantine keeps infected files in a safe location where they cannot harm the computer.", "content.p_quarantine_mac_00000D_C75051B7": "When real-time scanning or a manual scan finds an infected file, the product moves the file to quarantine. The file stays in quarantine until you restore or delete it.", "content.p_quarantine_mac_00000E_2E022E05": "The product does not quarantine archives that contain infected files. It lists the archive as harmful in the infections report. The product quarantines the infected files only after they are extracted from the archive. You can delete the archive from the infections report.", "content.p_quarantine_mac_00000F_0865752C": "When a file is quarantined or restored, the product sends a security event to WithSecure Elements Security Center.", "content.p_quarantine_mac_000011_81494B09": "Administrators can set the product to delete old quarantined files automatically after a number of days, and decide whether users can restore quarantined files. They make these settings in the profile in WithSecure Elements Security Center.", "desc": [ "content.p_quarantine_mac_00000D_C75051B7", "content.p_quarantine_mac_00000E_2E022E05", "content.p_quarantine_mac_00000F_0865752C", "content.p_quarantine_mac_000011_81494B09" ] }, "restore_quarantined_files_mac-psb-cp-mac-latest-en.json": { "title": "title_restore_quarantined_file_0057F", "title_restore_quarantined_file_0057F": "Restore quarantined files", "shortdesc": "shortdesc_restore_quarantined_file_0FE68", "shortdesc_restore_quarantined_file_0FE68": "You can restore a file from quarantine if you are sure that it is safe.", "content.p_restore_quarantined_file_00F15": "Restoring a quarantined file returns potentially harmful content to your computer. Restore a file only if you are sure that it is safe.", "content.note_restore_quarantined_file_06112": "Note: Your administrator can prevent users from restoring quarantined files. In that case, you cannot restore files from the infections report.", "content.p_restore_quarantined_file_00BFD": "To restore a quarantined file:", "step.step_restore_quarantined_file_0CB4B": "Select the product icon in the menu bar.", "content.p_restore_quarantined_file_047C9": "The Infections report opens and shows the quarantined files.", "step.step_restore_quarantined_file_08ABE": "Select and from the drop-down menu, Infections report....", "step.step_restore_quarantined_file_06B8B": "Select the file that you want to restore.", "content.p_restore_quarantined_file_0A81A": "A warning asks you to confirm that you want to restore a potentially harmful file.", "step.step_restore_quarantined_file_0F97D": "Select Restore selected files.", "step.step_restore_quarantined_file_0B69C": "Select Yes, Restore.", "content.p_restore_quarantined_file_0ACD3": "The file is restored to its original location. The product sends a security event about the restored file to WithSecure Elements Security Center.", "desc": [ "content.p_restore_quarantined_file_00F15", "content.note_restore_quarantined_file_06112", "content.p_restore_quarantined_file_00BFD", { "steps.steps_restore_quarantined_file_00C73": [ "step.step_restore_quarantined_file_0CB4B", "step.step_restore_quarantined_file_08ABE", "content.p_restore_quarantined_file_047C9", "step.step_restore_quarantined_file_06B8B", "step.step_restore_quarantined_file_0F97D", "content.p_restore_quarantined_file_0A81A", "step.step_restore_quarantined_file_0B69C" ] }, "content.p_restore_quarantined_file_0ACD3" ] }, "delete_quarantined_files_mac-psb-cp-mac-latest-en.json": { "title": "title_delete_quarantined_files_08CAB", "title_delete_quarantined_files_08CAB": "Delete quarantined files", "shortdesc": "shortdesc_delete_quarantined_files_07A85", "shortdesc_delete_quarantined_files_07A85": "You can delete quarantined files that you do not need.", "content.p_delete_quarantined_files_03207": "You can delete quarantined files and archives that the product has listed as harmful. To delete quarantined files:", "step.step_delete_quarantined_files_0301C": "Select the product icon in the menu bar.", "content.p_delete_quarantined_files_09EBC": "The Infections report opens and shows the quarantined files.", "step.step_delete_quarantined_files_0E598": "Select and from the drop-down menu, Infections report....", "step.step_delete_quarantined_files_03739": "Select the files that you want to delete.", "content.p_delete_quarantined_files_0B71C": "The product deletes the files immediately and does not ask for confirmation.", "step.step_delete_quarantined_files_0F198": "Select Delete selected files.", "step.step_delete_quarantined_files_0A7C0": "To remove the deleted entries from the report, select Clear history.", "desc": [ "content.p_delete_quarantined_files_03207", { "steps.steps_delete_quarantined_files_053BB": [ "step.step_delete_quarantined_files_0301C", "step.step_delete_quarantined_files_0E598", "content.p_delete_quarantined_files_09EBC", "step.step_delete_quarantined_files_03739", "step.step_delete_quarantined_files_0F198", "content.p_delete_quarantined_files_0B71C", "step.step_delete_quarantined_files_0A7C0" ] } ] }, "manual_scanning-psb-cp-mac-latest-en.json": { "title": "title_manual_scanning_000001_9CD5782", "title_manual_scanning_000001_9CD5782": "Scanning files manually", "shortdesc": "shortdesc_manual_scanning_000002_B2C7C5B", "shortdesc_manual_scanning_000002_B2C7C5B": "You can scan your entire computer to be completely sure that it has no harmful files or unwanted applications. ", "content.p_manual_scanning_00000C_0D85A3C": "The full computer scan scans all internal and external hard drives for malware and potentially unwanted applications. It also checks for items that are possibly hidden by a rootkit. The full computer scan can take a long time to complete. You can also scan only the parts of your system that contain installed applications to find and remove unwanted applications and harmful items on your computer more efficiently.", "content.title_manual_scanning_00000D_8C86270": "Scanning files and folders", "content.p_manual_scanning_00000E_4740FF3": "If you are suspicious of certain files on your computer, you can scan only those files or folders. These scans will finish a lot quicker than a scan of your whole computer. For example, when you connect an external hard drive or USB flash drive to your computer, you can scan it to make sure that they do not contain any harmful files.", "desc": [ "content.p_manual_scanning_00000C_0D85A3C", "content.title_manual_scanning_00000D_8C86270", "content.p_manual_scanning_00000E_4740FF3" ] }, "scan_wizard_choose_scan_type-psb-cp-mac-latest-en.json": { "title": "title_choosing_the_type_of_man_087B6", "title_choosing_the_type_of_man_087B6": "Selecting what to scan manually", "shortdesc": "shortdesc_choosing_the_type_of_man_076C5", "shortdesc_choosing_the_type_of_man_076C5": "You can scan a specific file or folder in the system. ", "content.p_choosing_the_type_of_man_0F984": "You can manually scan files and folders if you suspect that they may contain malware.", "content.p_choosing_the_type_of_man_05B0F": "To scan a file or folder manually:", "step.step_choosing_the_type_of_man_03652": "Select the product icon in the menu bar.", "content.p_choosing_the_type_of_man_0AAE0": "A window opens in which you can select what to scan.", "step.step_choosing_the_type_of_man_09438": "Select Choose what to scan....", "content.p_choosing_the_type_of_man_03C92": "The scan starts. When the scan is completed, you can see the scan result in the scan window.", "step.step_choosing_the_type_of_man_07E2E": "Select the files or folders that you want to scan and then select Open.", "content.p_choosing_the_type_of_man_02C46": "If the product finds any malware during the scan, it shows the name and location of the detected malware, and moves the infected file to quarantine automatically.", "content.note_choosing_the_type_of_man_00804": "Tip: Delete the quarantined files from the infections report to remove them permanently.", "desc": [ "content.p_choosing_the_type_of_man_0F984", "content.p_choosing_the_type_of_man_05B0F", { "steps.steps_choosing_the_type_of_man_0C93C": [ "step.step_choosing_the_type_of_man_03652", "step.step_choosing_the_type_of_man_09438", "content.p_choosing_the_type_of_man_0AAE0", "step.step_choosing_the_type_of_man_07E2E", "content.p_choosing_the_type_of_man_03C92" ] }, "content.p_choosing_the_type_of_man_02C46", "content.note_choosing_the_type_of_man_00804" ] }, "submit_for_analysis-psb-cp-mac-latest-en.json": { "title": "title_submit_for_analysis_0000010587", "title_submit_for_analysis_0000010587": "Submitting a sample", "shortdesc": "shortdesc_submit_for_analysis_000002463E", "shortdesc_submit_for_analysis_000002463E": "You can help us to improve the protection by contributing suspicious applications for analysis. ", "content.p_submit_for_analysis_00000DD9CD": "When the product blocks an application, for example because it is a possible security risk for your computer or the application tried to do something possibly harmful, you can send a sample of the application for security research purposes.", "content.p_submit_for_analysis_00000EE907": "You can send a file to us anonymously for analysis if you think that it has been incorrectly marked as a threat or suspect that it is malicious.", "content.p_submit_for_analysis_00000FF86A": "To submit a sample for analysis:", "step.step_submit_for_analysis_0000118CA1": "Open the product from the product icon in the menu bar.", "step.step_submit_for_analysis_000013010F": "Select and from the drop-down menu, Settings....", "content.p_submit_for_analysis_00001BDBD5": "This opens a new web page in your default web browser.", "step.step_submit_for_analysis_0000174530": "Select the Support tab, and then select Submit a sample.", "step.step_submit_for_analysis_00001C49D4": "Complete the form on the web page to submit your sample for analysis.", "desc": [ "content.p_submit_for_analysis_00000DD9CD", "content.p_submit_for_analysis_00000EE907", "content.p_submit_for_analysis_00000FF86A", { "steps.steps_submit_for_analysis_000010FE3F": [ "step.step_submit_for_analysis_0000118CA1", "step.step_submit_for_analysis_000013010F", "step.step_submit_for_analysis_0000174530", "content.p_submit_for_analysis_00001BDBD5", "step.step_submit_for_analysis_00001C49D4" ] } ] }, "aua-psb-cp-mac-latest-en.json": { "title": "title_aua_000001_6A685CA9", "title_aua_000001_6A685CA9": "How to use automatic updates", "shortdesc": "shortdesc_aua_000002_BBA21411", "shortdesc_aua_000002_BBA21411": "Automatic updates keep your computer protected from the latest threats. ", "content.p_aua_000007_C4BCCD47": "The product retrieves the latest updates to your computer automatically when you are connected to the internet. It detects the network traffic and does not disturb your other internet use even with a slow network connection.", "desc": [ "content.p_aua_000007_C4BCCD47" ] }, "status-psb-cp-mac-latest-en.json": { "title": "title_status_000001_0DF9A0BE", "title_status_000001_0DF9A0BE": "Checking the update status", "shortdesc": "shortdesc_status_000002_CB48AB5A", "shortdesc_status_000002_CB48AB5A": "View the date and time of the latest update. ", "content.p_status_00000F_F5EE6E1B": "Usually, you do not need to check the updates as the product receives the latest updates automatically when you are connected to the internet.", "content.p_status_000010_84AC048A": "To make sure that you have the latest updates:", "step.step_status_000012_07195274": "Select the product icon in the menu bar.", "content.p_status_000017_B357583A": "The product installs the latest updates automatically if there are new updates available.", "step.step_status_000014_D2713253": "Select Check for updates.", "content.p_status_00001A_E16E4A53": "Information about the latest database can be seen at the bottom of the menu.", "step.step_status_000018_397AF605": "To check the date of the latest database installed, select the product icon.", "desc": [ "content.p_status_00000F_F5EE6E1B", "content.p_status_000010_84AC048A", { "steps.steps_status_000011_7ADF80EC": [ "step.step_status_000012_07195274", "step.step_status_000014_D2713253", "content.p_status_000017_B357583A", "step.step_status_000018_397AF605", "content.p_status_00001A_E16E4A53" ] } ] }, "what_is_xfence-psb-cp-mac-latest-en.json": { "title": "title_what_is_xfence_000001_218CFF0A", "title_what_is_xfence_000001_218CFF0A": "What is WithSecure XFENCE?", "shortdesc": "shortdesc_what_is_xfence_000002_DBB8B5AA", "shortdesc_what_is_xfence_000002_DBB8B5AA": "WithSecure XFENCE provides an additional layer of security to help protect your personal data against being deleted, ransomed, or stolen by malware. ", "content.p_what_is_xfence_00000C_8F75A5CF": "When an application attempts to write to or delete a file, XFENCE checks the reputation of the application from WithSecure's Security Cloud. If the application is trusted, the operation is allowed, and if the application is suspicious or known to be harmful, it is blocked. If no information is available, XFENCE displays a permission dialog that asks you to deny or allow the application.", "content.p_what_is_xfence_00000D_B77B6927": "By checking the file reputation, XFENCE improves the detection of system compromises. It also makes sure that applications that do not respect privacy are prevented from using your webcam, installing new startup programs, taking control of other programs, eavesdropping on your internet connection, or other such activities that can affect your privacy.", "desc": [ "content.p_what_is_xfence_00000C_8F75A5CF", "content.p_what_is_xfence_00000D_B77B6927" ] }, "surfguard-psb-cp-mac-latest-en.json": { "title": "title_surfguard_000001_6BD71336", "title_surfguard_000001_6BD71336": "Protecting your web browsing", "shortdesc": "shortdesc_surfguard_000002_C8B725A9", "shortdesc_surfguard_000002_C8B725A9": "Browsing protection helps you evaluate the safety of web sites you visit and prevents you from unintentionally accessing harmful web sites. ", "content.p_surfguard_00000E_D9AB1731": "Browsing protection shows you safety ratings for web sites listed on search engine results. By identifying web sites that contain security threats, such as malware (viruses, worms, trojans) and phishing, browsing protection's safety ratings help you avoid the latest internet threats that are not yet recognized by traditional antivirus programs.", "content.p_surfguard_00000F_2F0FF0A2": "The safety ratings are based on information from several sources, such as WithSecure malware analysts and WithSecure partners.", "content.p_surfguard_000010_0820F41E": "Browsing protection works with the Safari, Firefox, and Chrome web browsers.", "desc": [ "content.p_surfguard_00000E_D9AB1731", "content.p_surfguard_00000F_2F0FF0A2", "content.p_surfguard_000010_0820F41E" ] }, "turning_bp_on_off_mac-psb-cp-mac-latest-en.json": { "title": "title_turning_bp_on_off_mac_0000C704", "title_turning_bp_on_off_mac_0000C704": "Blocking harmful websites", "shortdesc": "shortdesc_turning_bp_on_off_mac_0000FDB0", "shortdesc_turning_bp_on_off_mac_0000FDB0": "The product protects you against harmful websites when browsing protection is turned on. ", "content.p_turning_bp_on_off_mac_00005DF7": "When browsing protection is on, it shows you safety ratings for web sites listed on search engine results and blocks harmful websites.", "content.p_turning_bp_on_off_mac_00004835": "To turn on browsing protection:", "step.step_turning_bp_on_off_mac_0000D783": "Select the product icon in the menu bar.", "content.p_turning_bp_on_off_mac_00005DDB": "Make sure that the Secure Browsing tab is open.", "step.step_turning_bp_on_off_mac_00009561": "Select Settings....", "step.step_turning_bp_on_off_mac_00002FB0": "Select Turn on Browsing protection.", "content.note_turning_bp_on_off_mac_0000831A": "Note: Browsing protection requires that a browser extension is installed and turned on in the web browser that you use. The product normally installs the extension for Safari automatically, but you need to enable the extension before it works. The product supports also Firefox and Chrome, but you need to install and enable them manually.", "desc": [ "content.p_turning_bp_on_off_mac_00005DF7", "content.p_turning_bp_on_off_mac_00004835", { "steps.steps_turning_bp_on_off_mac_00003CA7": [ "step.step_turning_bp_on_off_mac_0000D783", "step.step_turning_bp_on_off_mac_00009561", "content.p_turning_bp_on_off_mac_00005DDB", "step.step_turning_bp_on_off_mac_00002FB0" ] }, "content.note_turning_bp_on_off_mac_0000831A" ], "related": [ "installing_bp_manually-psb-cp-mac-latest-en" ] }, "allowing_blocking_websites_mac-psb-cp-mac-latest-en.json": { "title": "title_allowing_blocking_websit_052D5", "title_allowing_blocking_websit_052D5": "Allowing specific websites", "shortdesc": "shortdesc_allowing_blocking_websit_0A906", "shortdesc_allowing_blocking_websit_0A906": "Browsing Protection automatically blocks access to websites that are rated harmful and may try to steal personal information. ", "content.p_allowing_blocking_websit_0B801": "You can manually allow automatically-blocked websites if you are sure they are safe.", "content.p_allowing_blocking_websit_01D6B": "To allow a website:", "step.step_allowing_blocking_websit_00350": "Open the product from the product icon in the menu bar.", "step.step_allowing_blocking_websit_0E454": "On the Settings view, select Secure Browsing.", "content.p_allowing_blocking_websit_0AE66": "You need administrative rights to change these settings.", "step.step_allowing_blocking_websit_04034": "Select the lock icon in the bottom-left corner to unlock it.", "content.p_allowing_blocking_websit_09D31": "The website is added to the list of website exceptions.", "step.step_allowing_blocking_websit_0AB0B": "Select +, enter the address of the website you want to allow and press Enter.", "desc": [ "content.p_allowing_blocking_websit_0B801", "content.p_allowing_blocking_websit_01D6B", { "steps.steps_allowing_blocking_websit_02D35": [ "step.step_allowing_blocking_websit_00350", "step.step_allowing_blocking_websit_0E454", "step.step_allowing_blocking_websit_04034", "content.p_allowing_blocking_websit_0AE66", "step.step_allowing_blocking_websit_0AB0B", "content.p_allowing_blocking_websit_09D31" ] } ] }, "handling_blocked_sites_mac-psb-cp-mac-latest-en.json": { "title": "title_handling_blocked_sites_m_0694F", "title_handling_blocked_sites_m_0694F": "What to do when a website is blocked", "shortdesc": "shortdesc_handling_blocked_sites_m_05C31", "shortdesc_handling_blocked_sites_m_05C31": "A Browsing Protection block page appears when you try to access a site that has been rated harmful. ", "step.step_handling_blocked_sites_m_0930F": "If you want to enter the website, select Allow website on this computer > Allow.", "step.step_handling_blocked_sites_m_05A60": "Enter your administrator password and select OK.", "content.p_handling_blocked_sites_m_0DEDF": "The blocked website opens. Also, the product adds the website to the allowed websites list.", "content.p_handling_blocked_sites_m_05311": "If you think that the blocked site is safe and should not be blocked at all, you can find instructions on how to submit the website for analysis sample submission instructions.", "desc": [ { "steps.steps_handling_blocked_sites_m_0C34C": [ "step.step_handling_blocked_sites_m_0930F", "step.step_handling_blocked_sites_m_05A60" ] }, "content.p_handling_blocked_sites_m_0DEDF", "content.p_handling_blocked_sites_m_05311" ], "related": [ "allowing_blocking_websites_mac-psb-cp-mac-latest-en" ] }, "surfguard_ratings-psb-cp-mac-latest-en.json": { "title": "title_surfguard_ratings_000001_2BCDF", "title_surfguard_ratings_000001_2BCDF": "Browsing protection safety ratings", "shortdesc": "shortdesc_surfguard_ratings_000002_24F27", "shortdesc_surfguard_ratings_000002_24F27": "Browsing protection shows safety ratings for websites on search engine results. ", "content.p_surfguard_ratings_00000D_FF0E5": "Color-coded icons show the safety rating of the current site. The safety rating of each link on search results is also shown with the same icons:", "content.title_surfguard_ratings_00000E_F7852": "Safety rating icons", "cell.entry_surfguard_ratings_000014_C54C9": "", "cell.entry_surfguard_ratings_000016_BF049": "The site is safe to the best of our knowledge. We did not find anything suspicious in the web site.", "cell.entry_surfguard_ratings_000019_04893": "", "cell.entry_surfguard_ratings_00001B_2F2A9": "The site is suspicious and we recommend that you are careful when you visit this web site. Avoid downloading any files or providing any personal information.", "cell.entry_surfguard_ratings_00001E_38D1A": "", "cell.entry_surfguard_ratings_000020_A0CF7": "The site is harmful. We recommend that you avoid visiting this web site.", "cell.entry_surfguard_ratings_000023_500BF": "", "cell.entry_surfguard_ratings_000025_D1DC8": "We have not analyzed the web site yet or no information is currently available for it.", "cell.entry_surfguard_ratings_000028_1704F": "", "cell.entry_surfguard_ratings_00002A_6ECCA": "The access to this web site is never blocked.", "cell.entry_surfguard_ratings_00002D_CC415": "", "cell.entry_surfguard_ratings_00002F_9CE35": "Administrator has blocked this site and you cannot visit it.", "content.p_surfguard_ratings_000031_8771A": "Safety ratings are available on the following search sites:", "step.step_surfguard_ratings_000033_E3E46": "Google", "step.step_surfguard_ratings_000034_C341D": "Bing", "step.step_surfguard_ratings_000035_15C6A": "Yahoo", "step.step_surfguard_ratings_000036_26816": "DuckDuckGo", "content.note_surfguard_ratings_000037_53762": "Tip: If you think that a file or a URL has been falsely detected, you can find instructions on how to submit the website for analysis sample submission instructions. You can submit multiple URLs or IP addresses by combining them into a text file and submitting them as a file.", "desc": [ "content.p_surfguard_ratings_00000D_FF0E5", "content.title_surfguard_ratings_00000E_F7852", { "table.table_safety-rating-icons": [ { "row.row_surfguard_ratings_000013_15AC7": [ "cell.entry_surfguard_ratings_000014_C54C9", "cell.entry_surfguard_ratings_000016_BF049" ] }, { "row.row_surfguard_ratings_000018_AE258": [ "cell.entry_surfguard_ratings_000019_04893", "cell.entry_surfguard_ratings_00001B_2F2A9" ] }, { "row.row_surfguard_ratings_00001D_F2846": [ "cell.entry_surfguard_ratings_00001E_38D1A", "cell.entry_surfguard_ratings_000020_A0CF7" ] }, { "row.row_surfguard_ratings_000022_79542": [ "cell.entry_surfguard_ratings_000023_500BF", "cell.entry_surfguard_ratings_000025_D1DC8" ] }, { "row.row_surfguard_ratings_000027_82173": [ "cell.entry_surfguard_ratings_000028_1704F", "cell.entry_surfguard_ratings_00002A_6ECCA" ] }, { "row.row_surfguard_ratings_00002C_2F7E7": [ "cell.entry_surfguard_ratings_00002D_CC415", "cell.entry_surfguard_ratings_00002F_9CE35" ] } ] }, "content.p_surfguard_ratings_000031_8771A", { "steps.ul_surfguard_ratings_000032_2CB21": [ "step.step_surfguard_ratings_000033_E3E46", "step.step_surfguard_ratings_000034_C341D", "step.step_surfguard_ratings_000035_15C6A", "step.step_surfguard_ratings_000036_26816" ] }, "content.note_surfguard_ratings_000037_53762" ] }, "banking_safely_online_mac-psb-cp-mac-latest-en.json": { "title": "title_banking_safely_online_ma_064C0", "title_banking_safely_online_ma_064C0": "Banking safely online", "shortdesc": "shortdesc_banking_safely_online_ma_0DF90", "shortdesc_banking_safely_online_ma_0DF90": "Banking protection adds another layer of security to prevent attackers from interfering with your confidential transactions and protects you against harmful activity when you access your online bank or make transactions online. ", "content.p_banking_safely_online_ma_0D402": "Banking protection automatically detects secure connections to online banking websites and blocks any connections that do not go to the intended site. When you open an online banking website, only connections to online banking websites, or to websites that are considered safe for online banking, are allowed.", "content.p_banking_safely_online_ma_08BDB": "Banking protection currently supports the following browsers:", "step.step_banking_safely_online_ma_08836": "Safari", "step.step_banking_safely_online_ma_0C84D": "Firefox", "step.step_banking_safely_online_ma_07BCF": "Google Chrome", "desc": [ "content.p_banking_safely_online_ma_0D402", "content.p_banking_safely_online_ma_08BDB", { "steps.ul_banking_safely_online_ma_07715": [ "step.step_banking_safely_online_ma_08836", "step.step_banking_safely_online_ma_0C84D", "step.step_banking_safely_online_ma_07BCF" ] } ] }, "turning_banking_protection_on_off_mac-psb-cp-mac-latest-en.json": { "title": "title_turning_banking_protecti_0F78E", "title_turning_banking_protecti_0F78E": "Turning on banking protection", "shortdesc": "shortdesc_turning_banking_protecti_0B7D8", "shortdesc_turning_banking_protecti_0B7D8": "Banking protection protects you against harmful activity when you access your online bank or make transactions online. ", "content.p_turning_banking_protecti_025C8": "You need administrative rights to change these settings.", "content.p_turning_banking_protecti_076DE": "Banking protection automatically detects secure connections to recognized online banking websites, and notifies you when you visit any such site.", "content.p_turning_banking_protecti_0B343": "By default, Banking protection is enabled. If it is not enabled, turn on Banking protection in the following way:", "step.step_turning_banking_protecti_0EC2E": "Select the product icon in the menu bar.", "step.step_turning_banking_protecti_0EFB4": "Select Settings... from the menu.", "step.step_turning_banking_protecti_0BB9B": "Select the Secure Browsing tab.", "step.step_turning_banking_protecti_0A13B": "Select the lock icon in the bottom-left corner.", "step.step_turning_banking_protecti_0DF83": "Select Turn on Banking protection.", "content.note_turning_banking_protecti_0F90D": "Note: Banking protection requires that browser extensions are in use.", "desc": [ "content.p_turning_banking_protecti_025C8", "content.p_turning_banking_protecti_076DE", "content.p_turning_banking_protecti_0B343", { "steps.steps_turning_banking_protecti_0E12D": [ "step.step_turning_banking_protecti_0EC2E", "step.step_turning_banking_protecti_0EFB4", "step.step_turning_banking_protecti_0BB9B", "step.step_turning_banking_protecti_0A13B", "step.step_turning_banking_protecti_0DF83" ] }, "content.note_turning_banking_protecti_0F90D" ], "related": [ "installing_bp_manually-psb-cp-mac-latest-en" ] }, "installing_bp_manually-psb-cp-mac-latest-en.json": { "title": "title_installing_bp_manually_00068BB", "title_installing_bp_manually_00068BB": "Checking that browser extensions are in use", "shortdesc": "shortdesc_installing_bp_manually_00086FE", "shortdesc_installing_bp_manually_00086FE": "Browsing protection requires browser extensions to be able to protect your web browsing, online banking and shopping, and to show you security information while you are browsing the internet. ", "content.p_installing_bp_manually_0006DDA": "Once you have installed the product on your computer, the product requires you to install and activate the browser extension for the web browser that you use.", "content.p_installing_bp_manually_0001DCE": "The product installs the browser extension for Safari automatically, and the only thing you need to do is to make sure that the extension is turned on.", "content.p_installing_bp_manually_000EF98": "For Chrome and Firefox, you need to install and enable the browser extension to be able to browse the internet safely. Also, the installation of the extension requires your permission to access information about the web addresses you visit. For more detailed information, see the related information.", "desc": [ "content.p_installing_bp_manually_0006DDA", "content.p_installing_bp_manually_0001DCE", "content.p_installing_bp_manually_000EF98" ] }, "enabling_browser_extension_for_safari-psb-cp-mac-latest-en.json": { "title": "title_enabling_browser_extensi_03C07", "title_enabling_browser_extensi_03C07": "Enabling browser extension for Safari", "shortdesc": "shortdesc_enabling_browser_extensi_0C2C7", "shortdesc_enabling_browser_extensi_0C2C7": "You must enable the browser extension for Safari to be able to use the browser safely. ", "content.p_enabling_browser_extensi_07097": "The product installs the browser extension automatically, and the only thing you need to do is to make sure that the extension is turned on.", "content.p_enabling_browser_extensi_08A9E": "To ensure that the browser extension for Safari is turned on:", "step.step_enabling_browser_extensi_06EEC": "Select the product icon in the menu bar.", "step.step_enabling_browser_extensi_02315": "Select Settings... from the menu.", "step.step_enabling_browser_extensi_04B3B": "Open the Secure Browsing tab.", "step.step_enabling_browser_extensi_0778F": "Select Install browser extension.", "step.step_enabling_browser_extensi_0DDDB": "In the pop-up window, select Safari and then Enable.", "substep.substep_enabling_browser_extensi_0932A": "Make sure that Browsing protection is selected.", "substep.substep_enabling_browser_extensi_03C61": "Under Private Browsing, select Allow in Private browsing.", "substep.substep_enabling_browser_extensi_01308": "Under Permissions, select Allow on Every Website..", "step.step_enabling_browser_extensi_03F50": "In the Extensions dialog, do the following:", "content.p_enabling_browser_extensi_04411": "You can now use Safari to browse the internet safely.", "content.p_enabling_browser_extensi_008DB": "To test that the browser extension is working, open the following test page in your browser: WithSecure test URL. You should see the product block page.", "desc": [ "content.p_enabling_browser_extensi_07097", "content.p_enabling_browser_extensi_08A9E", { "steps.steps_enabling_browser_extensi_0B459": [ "step.step_enabling_browser_extensi_06EEC", "step.step_enabling_browser_extensi_02315", "step.step_enabling_browser_extensi_04B3B", "step.step_enabling_browser_extensi_0778F", "step.step_enabling_browser_extensi_0DDDB", "step.step_enabling_browser_extensi_03F50", { "substeps.substepsalpha_enablingalpha_browseralpha_extensialpha_07B30": [ "substep.substep_enabling_browser_extensi_0932A", "substep.substep_enabling_browser_extensi_03C61", "substep.substep_enabling_browser_extensi_01308" ] } ] }, "content.p_enabling_browser_extensi_04411", "content.p_enabling_browser_extensi_008DB" ] }, "installing_and_enabling_browser_extension_for_chrome_mac-psb-cp-mac-latest-en.json": { "title": "title_installing_and_enabling__097E4", "title_installing_and_enabling__097E4": "Installing and enabling browser extension for Chrome", "shortdesc": "shortdesc_installing_and_enabling__0F24B", "shortdesc_installing_and_enabling__0F24B": "You need to install and enable the browser extension for Chrome to be able to use the Chrome browser safely. ", "content.p_installing_and_enabling__0A919": "To set up the browser extension for Chrome:", "step.step_installing_and_enabling__068F5": "Select the product icon in the menu bar.", "step.step_installing_and_enabling__0924C": "Select Settings... from the menu.", "step.step_installing_and_enabling__0E19E": "Open the Secure Browsing tab.", "content.p_installing_and_enabling__0E9A2": "The Browsing protection installation window opens.", "step.step_installing_and_enabling__020C4": "Select Install browser extension.", "step.step_installing_and_enabling__0EEBA": "From the drop-down, select Chrome and then Install now.", "content.p_installing_and_enabling__0FCC3": "Once the extension is installed, a user consent dialog opens. The browser extension requires your permission to access information about the web addresses you visit.", "step.step_installing_and_enabling__07D42": "Select Add to Chrome > Add extension.", "content.p_installing_and_enabling__05C5B": "", "content.note_installing_and_enabling__09641": "Note: If you decline to grant the permission, you will not be able to use the extension and Browsing protection cannot block harmful websites nor show search result ratings. Also, the extension will be removed from the browser.", "step.step_installing_and_enabling__0134B": "Select Accept.", "step.step_installing_and_enabling__02881": "To complete setting up the extension, select OK.", "content.p_installing_and_enabling__0E8A3": "You can now use Chrome to browse the internet safely.", "content.p_installing_and_enabling__0EA8A": "To test that the browser extension is working, open the following test page in your browser: WithSecure test URL. You should see the product block page.", "desc": [ "content.p_installing_and_enabling__0A919", { "steps.steps_installing_and_enabling__05E33": [ "step.step_installing_and_enabling__068F5", "step.step_installing_and_enabling__0924C", "step.step_installing_and_enabling__0E19E", "step.step_installing_and_enabling__020C4", "content.p_installing_and_enabling__0E9A2", "step.step_installing_and_enabling__0EEBA", "step.step_installing_and_enabling__07D42", "content.p_installing_and_enabling__0FCC3", "step.step_installing_and_enabling__0134B", "content.p_installing_and_enabling__05C5B", "content.note_installing_and_enabling__09641", "step.step_installing_and_enabling__02881" ] }, "content.p_installing_and_enabling__0E8A3", "content.p_installing_and_enabling__0EA8A" ] }, "installing_and_enabling_browser_extension_for_firefox_mac-psb-cp-mac-latest-en.json": { "title": "title_installing_and_enabling__0F379", "title_installing_and_enabling__0F379": "Installing and enabling browser extension for Firefox", "shortdesc": "shortdesc_installing_and_enabling__0E543", "shortdesc_installing_and_enabling__0E543": "You need to install and enable the browser extension for Firefox to be able to use the Firefox browser safely. ", "content.p_installing_and_enabling__003D4": "To set up the browser extension for Firefox:", "step.step_installing_and_enabling__0FE52": "Select the product icon in the menu bar.", "step.step_installing_and_enabling__03B9E": "Select Settings... from the menu.", "step.step_installing_and_enabling__03382": "Open the Secure Browsing tab.", "content.p_installing_and_enabling__0A17A": "The Browsing protection installation window opens.", "step.step_installing_and_enabling__03616": "Select Install browser extension.", "step.step_installing_and_enabling__0C4F1": "From the drop-down, select Firefox and then Install now.", "content.p_installing_and_enabling__0BA38": "Once the extension is installed, a user consent dialog opens. The browser extension requires your permission to access information about the web addresses you visit.", "step.step_installing_and_enabling__03DEC": "Select Add.", "content.p_installing_and_enabling__01985": "", "content.note_installing_and_enabling__080B3": "Note: If you decline to grant the permission, you will not be able to use the extension and Browsing protection cannot block harmful websites nor show search result ratings. Also, the extension will be removed from the browser.", "step.step_installing_and_enabling__0F2A9": "Select Accept.", "step.step_installing_and_enabling__0A721": "To complete setting up the extension, select OK.", "content.p_installing_and_enabling__0E35D": "You can now use Firefox to browse the internet safely.", "content.p_installing_and_enabling__09725": "To test that the browser extension is working, open the following test page in your browser: WithSecure test URL. You should see the product block page.", "desc": [ "content.p_installing_and_enabling__003D4", { "steps.steps_installing_and_enabling__0B9B1": [ "step.step_installing_and_enabling__0FE52", "step.step_installing_and_enabling__03B9E", "step.step_installing_and_enabling__03382", "step.step_installing_and_enabling__03616", "content.p_installing_and_enabling__0A17A", "step.step_installing_and_enabling__0C4F1", "step.step_installing_and_enabling__03DEC", "content.p_installing_and_enabling__0BA38", "step.step_installing_and_enabling__0F2A9", "content.p_installing_and_enabling__01985", "content.note_installing_and_enabling__080B3", "step.step_installing_and_enabling__0A721" ] }, "content.p_installing_and_enabling__0E35D", "content.p_installing_and_enabling__09725" ] }, "firewall_mac-psb-cp-mac-latest-en.json": { "title": "title_firewall_mac_000001_338DBE73", "title_firewall_mac_000001_338DBE73": "What is a firewall", "shortdesc": "shortdesc_firewall_mac_000002_1A001F22", "shortdesc_firewall_mac_000002_1A001F22": "The firewall prevents intruders and harmful applications from getting into your computer from the internet. ", "content.p_firewall_mac_00000E_9602A08D": "The firewall controls connections between your computer and other computers in the internet. You can use the product to temporarily allow all connections. When installed, the product turns on the system firewall by default, unless the remote management settings prevent it.", "content.p_firewall_mac_00000F_96C9948C": "You can view the Firewall settings in the Firewall tab by opening the product from the product icon in the menu bar and selecting Settings. WithSecure firewall is managed remotely from Elements Security Center and Apple Firewall can be managed from both macOS settings or remotely from Elements Security Center.", "desc": [ "content.p_firewall_mac_00000E_9602A08D", "content.p_firewall_mac_00000F_96C9948C" ] }, "allow_all_mac-psb-cp-mac-latest-en.json": { "title": "title_allow_all_mac_000001_39CDB917", "title_allow_all_mac_000001_39CDB917": "Allow all connections to your computer", "shortdesc": "shortdesc_allow_all_mac_000002_25582ED6", "shortdesc_allow_all_mac_000002_25582ED6": "In some cases, you may need to turn off your firewall completely. ", "content.p_allow_all_mac_00000F_D0B8CDC2": "You need administrative rights to change System Preferences.", "content.p_allow_all_mac_000011_F00A4A2E": "To allow all connections between your computer and other computers in the internet:", "step.step_allow_all_mac_000013_BC73DB17": "Open the product from the product icon in the menu bar.", "step.step_allow_all_mac_000015_A3BC825E": "On the main view, select Viruses & Threats.", "step.step_allow_all_mac_000018_DD5A9CA1": "On the Viruses & Threats view, select macOS Firewall preferences.", "step.step_allow_all_mac_00001C_D1B605C4": "On the Firewall tab of the Security & Privacy preferences, select first the lock icon in the bottom-left corner, enter your admin password, and then select Unlock.", "step.step_allow_all_mac_000021_7EC81A8D": "Select Turn Off Firewall.", "content.p_allow_all_mac_000025_7B2C2583": "The computer's firewall is now turned off. All incoming connections to this computer are allowed.", "content.note_allow_all_mac_000026_2AEA8471": "Note: If you want to make other changes to the Firewall preferences on your computer, select Firewall Options....", "desc": [ "content.p_allow_all_mac_00000F_D0B8CDC2", "content.p_allow_all_mac_000011_F00A4A2E", { "steps.steps_allow_all_mac_000012_6CE2CB7B": [ "step.step_allow_all_mac_000013_BC73DB17", "step.step_allow_all_mac_000015_A3BC825E", "step.step_allow_all_mac_000018_DD5A9CA1", "step.step_allow_all_mac_00001C_D1B605C4", "step.step_allow_all_mac_000021_7EC81A8D" ] }, "content.p_allow_all_mac_000025_7B2C2583", "content.note_allow_all_mac_000026_2AEA8471" ] }, "technical_support-psb-cp-mac-latest-en.json": { "title": "title_technical_support_000001_69807", "title_technical_support_000001_69807": "Technical support", "shortdesc": "shortdesc_technical_support_000002_36367", "shortdesc_technical_support_000002_36367": "Technical support resources help you resolve product issues. ", "content.p_technical_support_00000D_8AD5F": "This section covers finding product and account details, collecting diagnostics with the support tool, and recognizing support phone scams.", "desc": [ "content.p_technical_support_00000D_8AD5F" ] }, "version_information_mac-psb-cp-mac-latest-en.json": { "title": "title_version_information_mac_000F95", "title_version_information_mac_000F95": "Where can I find version information of the product?", "shortdesc": "shortdesc_version_information_mac_0030B2", "shortdesc_version_information_mac_0030B2": "Our customer support may ask information of your product version if you need to contact us. ", "content.p_version_information_mac_00126C": "To view the current version information:", "step.step_version_information_mac_00642C": "Open the product from the product icon in the menu bar.", "content.p_version_information_mac_002DA6": "Apart from the product version information, the About window contains information about the latest database and sensor versions of the product.", "step.step_version_information_mac_001F5B": "Select About.", "desc": [ "content.p_version_information_mac_00126C", { "steps.steps_version_information_mac_00A16C": [ "step.step_version_information_mac_00642C", "step.step_version_information_mac_001F5B", "content.p_version_information_mac_002DA6" ] } ] }, "account_id_mac-psb-cp-mac-latest-en.json": { "title": "title_account_id_mac_000001_CF6FDF3A", "title_account_id_mac_000001_CF6FDF3A": "Where can I find my account ID?", "shortdesc": "shortdesc_account_id_mac_000002_5337F504", "shortdesc_account_id_mac_000002_5337F504": "When you contact our customer support, they may ask for your account ID. ", "content.p_account_id_mac_00000C_7997B708": "To find your account ID:", "step.step_account_id_mac_00000E_453AB6E5": "Open the product from the product icon in the menu bar.", "step.step_account_id_mac_000010_9FF3137D": "On the main view, select in the top-right corner.", "content.p_account_id_mac_000016_21998513": "You can find the account ID with the product version information.", "step.step_account_id_mac_000013_8121C156": "Select About.", "desc": [ "content.p_account_id_mac_00000C_7997B708", { "steps.steps_account_id_mac_00000D_FD0F7AA5": [ "step.step_account_id_mac_00000E_453AB6E5", "step.step_account_id_mac_000010_9FF3137D", "step.step_account_id_mac_000013_8121C156", "content.p_account_id_mac_000016_21998513" ] } ] }, "support_tool-psb-cp-mac-latest-en.json": { "title": "title_support_tool_000001_A4A3B214", "title_support_tool_000001_A4A3B214": "Using the support tool", "shortdesc": "shortdesc_support_tool_000002_1D07E594", "shortdesc_support_tool_000002_1D07E594": "Before contacting support, run the support tool to collect basic information about hardware, operating system, network configuration and installed software. ", "content.p_support_tool_00000F_C8F21D34": "You need administrative rights to run the tool.", "content.p_support_tool_000011_127B233D": "To run the support tool:", "step.step_support_tool_000013_6ADEAEAE": "Go to the product folder under Applications and run the Support Tool application.", "step.step_support_tool_000017_BB72EB98": "Select Run Diagnostics on the Support Tool window.", "content.p_support_tool_00001D_DACDF330": "The support tool starts and displays the progress of the data collection.", "step.step_support_tool_00001B_8116AC36": "Enter the administrator password for your computer.", "content.p_support_tool_000023_6F7E60AC": "The support tool opens a Finder window showing the saved file.", "step.step_support_tool_00001F_0AD55726": "When the data collection is complete, select where you want to save the resulting tar.gz archive and then select Save.", "step.step_support_tool_000025_85F04CD0": "Send the file to customer support when you are asked for it.", "content.note_support_tool_000028_1C72F11A": "Note: Your administrator may request the support tool diagnostics remotely. The product shows you a notification of this and prompts you to Allow or Deny the request.", "desc": [ "content.p_support_tool_00000F_C8F21D34", "content.p_support_tool_000011_127B233D", { "steps.steps_support_tool_000012_E19498B6": [ "step.step_support_tool_000013_6ADEAEAE", "step.step_support_tool_000017_BB72EB98", "step.step_support_tool_00001B_8116AC36", "content.p_support_tool_00001D_DACDF330", "step.step_support_tool_00001F_0AD55726", "content.p_support_tool_000023_6F7E60AC", "step.step_support_tool_000025_85F04CD0" ] }, "content.note_support_tool_000028_1C72F11A" ] }, "technical_support_phone_scams_mac-psb-cp-mac-latest-en.json": { "title": "title_technical_support_phone__0C2F4", "title_technical_support_phone__0C2F4": "Phone scams and what to do if you think you are targeted", "shortdesc": "shortdesc_technical_support_phone__0C708", "shortdesc_technical_support_phone__0C708": "Phone scams are unfortunately on the rise with scammers using social engineering to target their victims. ", "content.p_technical_support_phone__027B0": "This topic is to help you identify these calls, and in the worst case—if you have been targeted—give you some information on what to do next.", "content.title_technical_support_phone__00EC5": "What are phone scams?", "content.p_technical_support_phone__01D64": "Phone calls can start either as a cold call or via an advert or link that triggers a pop-up on your computer. These pop-ups urge you to call the advertised tech support number.", "content.title_technical_support_phone__01ABF": "How can I recognize a phone scam?", "content.p_technical_support_phone__006B0": "These types of calls normally follow a certain pattern: The scammers usually claim that your computer has a problem, say a virus—when it actually doesn't—and then they trick you into paying for a service that doesn't exist either. They catch you off-guard and play on your emotions. Here's the basic scenario:", "step.step_technical_support_phone__07552": "Phone scammers claim to be from a well-known company, such as Microsoft, your bank, or even your network operator. As they use a reputable name, this puts you more at ease. They also seem knowledgeable and use technical terms, which make them seem legitimate and believable.", "step.step_technical_support_phone__04F5A": "As the risk seems real and you feel worried about possible computer viruses, you give the scammers access to your computer. They convince you to let them install an application that gives them access to your computer using remote access tools.", "step.step_technical_support_phone__09199": "Once the scammers have access to your computer, they pretend to fix the virus, and may also ask for your personal credentials. When the scammers have \"fixed\" the issue, they ask you to log into your online bank or enter your credit card details in a form. The scammers charge you for the bogus service, which ends up being much more than you thought. In fact, it's difficult to know how much they really charge you.", "content.title_technical_support_phone__0792F": "What to do if you think you have been scammed", "content.p_technical_support_phone__05A4C": "If you think you are being scammed and recognize the phone scam scenario, do the following:", "step.step_technical_support_phone__00550": "Act without delay.", "step.step_technical_support_phone__0A657": "Immediately contact your credit card company or bank, report the scam and cancel any bank or credit cards. If you act promptly, they even may be able to stop the transaction and reverse the charges.", "step.step_technical_support_phone__0E758": "Report the scam to the appropriate authority.", "step.step_technical_support_phone__0ECE6": "Change all your passwords on every website or service that you think might have been affected.", "step.step_technical_support_phone__09EF9": "Uninstall any unknown, third-party software.", "step.step_technical_support_phone__084AF": "Run a full scan on your computer: Open your security product, then select Viruses & Threats > Full computer scan.", "content.title_technical_support_phone__03620": "Things to remember about unsolicited phone calls", "content.note_technical_support_phone__0F669": "Note: Normally, customer support calls you if you have already contacted them and created a support ticket.", "step.step_technical_support_phone__0CFDC": "If you receive this type of a call, think: have I requested this?", "content.note_technical_support_phone__080AE": "Remember: Only allow remote sessions with people or companies you know and trust. Only ever allow remote sessions if you have contacted your service provider beforehand and have a valid support case with them. Also, guard your remote access data as you would guard any other password.", "step.step_technical_support_phone__051EE": "Remote sessions are commonly used in tech support as a way to assist you in solving issues.", "step.step_technical_support_phone__06446": "Never give access to your device to people you don't know. Granting scammers remote access effectively gives them the admin rights to your computer. Even if you have antivirus software installed, this can no longer protect you, as the scammers take control of your computer.", "step.step_technical_support_phone__09F01": "Microsoft has informed its users that they never include phone numbers in their software's error messages or warning messages.", "step.step_technical_support_phone__0B0F0": "Never freely give anyone your personal credentials or credit card details.", "step.step_technical_support_phone__0A7EC": "End the call immediately.", "step.step_technical_support_phone__02348": "These types of phone calls are illegal, and when in doubt, turn to the relevant authority that deals with fraud and report it.", "content.title_technical_support_phone__0F06A": "How can the security product help?", "content.p_technical_support_phone__02ECF": "With the security product installed, your computer is protected from viruses, trojans and ransomware. The Browsing protection and Banking protection features also add another layer of protection and make sure that you can browse and do your online banking safely.", "content.p_technical_support_phone__070D4": "If you have been targeted and you already have a security product installed, you can immediately run a full computer scan to help detect any applications that may have been installed by the scammers; these are called Potentially Unwanted Applications (PUAs). The product is not able to protect you from these types of phone scams, however.", "content.p_technical_support_phone__05E13": "Be vigilant and stay safe.", "desc": [ "content.p_technical_support_phone__027B0", "content.title_technical_support_phone__00EC5", "content.p_technical_support_phone__01D64", "content.title_technical_support_phone__01ABF", "content.p_technical_support_phone__006B0", { "steps.ul_technical_support_phone__0A899": [ "step.step_technical_support_phone__07552" ] }, { "steps.ul_technical_support_phone__09826": [ "step.step_technical_support_phone__04F5A" ] }, { "steps.ul_technical_support_phone__0DD2C": [ "step.step_technical_support_phone__09199" ] }, "content.title_technical_support_phone__0792F", "content.p_technical_support_phone__05A4C", { "steps.ul_technical_support_phone__05768": [ "step.step_technical_support_phone__00550", "step.step_technical_support_phone__0A657", "step.step_technical_support_phone__0E758", "step.step_technical_support_phone__0ECE6", 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"content.p_technical_support_phone__070D4", "content.p_technical_support_phone__05E13" ] }, "toc-latest-en.json": { "toc": [ "product_webhelp-psb-cp-mac-latest-en", { "getting_started-psb-cp-mac-latest-en": [ "disclaimer-psb-cp-mac-latest-en", "sys_reqs-psb-cp-mac-latest-en", "viewing_information_about_your_subscription_mac-psb-cp-mac-latest-en", { "changing_settings_mac-psb-cp-mac-latest-en": [ "quick_access_to_product_settings_mac-psb-cp-mac-latest-en", "viewing_the_tools_mac-psb-cp-mac-latest-en" ] }, "make_sure_your_computer_stays_protected-mac-psb-cp-mac-latest-en" ] }, { "vsp_main-psb-cp-mac-latest-en": [ { "malware-psb-cp-mac-latest-en": [ "potentially_unwanted-psb-cp-mac-latest-en", "worms_mac-psb-cp-mac-latest-en", "trojans_mac-psb-cp-mac-latest-en", "backdoors_mac-psb-cp-mac-latest-en", "exploits_mac-psb-cp-mac-latest-en", "exploit_kits_mac-psb-cp-mac-latest-en" ] }, { "how_to_scan-mac-psb-cp-mac-latest-en": [ { "real_time_scanning-psb-cp-mac-latest-en": [ "view_virus_history-mac-psb-cp-mac-latest-en", { "quarantine_mac-psb-cp-mac-latest-en": [ "restore_quarantined_files_mac-psb-cp-mac-latest-en", "delete_quarantined_files_mac-psb-cp-mac-latest-en" ] } ] }, { "manual_scanning-psb-cp-mac-latest-en": [ "scan_wizard_choose_scan_type-psb-cp-mac-latest-en" ] } ] }, "submit_for_analysis-psb-cp-mac-latest-en", { "aua-psb-cp-mac-latest-en": [ "status-psb-cp-mac-latest-en" ] }, "what_is_xfence-psb-cp-mac-latest-en" ] }, { "surfguard-psb-cp-mac-latest-en": [ { "turning_bp_on_off_mac-psb-cp-mac-latest-en": [ "allowing_blocking_websites_mac-psb-cp-mac-latest-en", "handling_blocked_sites_mac-psb-cp-mac-latest-en", "surfguard_ratings-psb-cp-mac-latest-en" ] }, { "banking_safely_online_mac-psb-cp-mac-latest-en": [ "turning_banking_protection_on_off_mac-psb-cp-mac-latest-en" ] }, { "installing_bp_manually-psb-cp-mac-latest-en": [ "enabling_browser_extension_for_safari-psb-cp-mac-latest-en", "installing_and_enabling_browser_extension_for_chrome_mac-psb-cp-mac-latest-en", "installing_and_enabling_browser_extension_for_firefox_mac-psb-cp-mac-latest-en" ] } ] }, { "firewall_mac-psb-cp-mac-latest-en": [ "allow_all_mac-psb-cp-mac-latest-en" ] }, { "technical_support-psb-cp-mac-latest-en": [ "version_information_mac-psb-cp-mac-latest-en", "account_id_mac-psb-cp-mac-latest-en", "support_tool-psb-cp-mac-latest-en", "technical_support_phone_scams_mac-psb-cp-mac-latest-en" ] } ], "product_webhelp-psb-cp-mac-latest-en": "WithSecure Elements Endpoint Protection for Computers (Mac) ", "disclaimer-psb-cp-mac-latest-en": "Disclaimer", "sys_reqs-psb-cp-mac-latest-en": "System requirements", "viewing_information_about_your_subscription_mac-psb-cp-mac-latest-en": "Viewing information about your subscription", "quick_access_to_product_settings_mac-psb-cp-mac-latest-en": "Quick access to product settings", "viewing_the_tools_mac-psb-cp-mac-latest-en": "Viewing the tools", "changing_settings_mac-psb-cp-mac-latest-en": "Changing the product settings", "make_sure_your_computer_stays_protected-mac-psb-cp-mac-latest-en": "How to make sure that my computer is protected", "getting_started-psb-cp-mac-latest-en": "Getting started", "potentially_unwanted-psb-cp-mac-latest-en": "Potentially unwanted applications (PUA) and unwanted applications (UA)", "worms_mac-psb-cp-mac-latest-en": "Worms", "trojans_mac-psb-cp-mac-latest-en": "Trojans", "backdoors_mac-psb-cp-mac-latest-en": "Backdoors", "exploits_mac-psb-cp-mac-latest-en": "Exploits", "exploit_kits_mac-psb-cp-mac-latest-en": "Exploit kits", "malware-psb-cp-mac-latest-en": "What harmful content does", "view_virus_history-mac-psb-cp-mac-latest-en": "Viewing the infection report", "restore_quarantined_files_mac-psb-cp-mac-latest-en": "Restore quarantined files", "delete_quarantined_files_mac-psb-cp-mac-latest-en": "Delete quarantined files", "quarantine_mac-psb-cp-mac-latest-en": "Quarantine", "real_time_scanning-psb-cp-mac-latest-en": "Scanning files automatically", "scan_wizard_choose_scan_type-psb-cp-mac-latest-en": "Selecting what to scan manually", "manual_scanning-psb-cp-mac-latest-en": "Scanning files manually", "how_to_scan-mac-psb-cp-mac-latest-en": "Scanning your computer", "submit_for_analysis-psb-cp-mac-latest-en": "Submitting a sample", "status-psb-cp-mac-latest-en": "Checking the update status", "aua-psb-cp-mac-latest-en": "How to use automatic updates", "what_is_xfence-psb-cp-mac-latest-en": "What is WithSecure XFENCE?", "vsp_main-psb-cp-mac-latest-en": "Protecting the computer against harmful content", "allowing_blocking_websites_mac-psb-cp-mac-latest-en": "Allowing specific websites", "handling_blocked_sites_mac-psb-cp-mac-latest-en": "What to do when a website is blocked", "surfguard_ratings-psb-cp-mac-latest-en": "Browsing protection safety ratings", "turning_bp_on_off_mac-psb-cp-mac-latest-en": "Blocking harmful websites", "turning_banking_protection_on_off_mac-psb-cp-mac-latest-en": "Turning on banking protection", "banking_safely_online_mac-psb-cp-mac-latest-en": "Banking safely online", "enabling_browser_extension_for_safari-psb-cp-mac-latest-en": "Enabling browser extension for Safari", "installing_and_enabling_browser_extension_for_chrome_mac-psb-cp-mac-latest-en": "Installing and enabling browser extension for Chrome", "installing_and_enabling_browser_extension_for_firefox_mac-psb-cp-mac-latest-en": "Installing and enabling browser extension for Firefox", "installing_bp_manually-psb-cp-mac-latest-en": "Checking that browser extensions are in use", "surfguard-psb-cp-mac-latest-en": "Protecting your web browsing", "allow_all_mac-psb-cp-mac-latest-en": "Allow all connections to your computer", "firewall_mac-psb-cp-mac-latest-en": "What is a firewall", "version_information_mac-psb-cp-mac-latest-en": "Where can I find version information of the product?", "account_id_mac-psb-cp-mac-latest-en": "Where can I find my account ID?", "support_tool-psb-cp-mac-latest-en": "Using the support tool", "technical_support_phone_scams_mac-psb-cp-mac-latest-en": "Phone scams and what to do if you think you are targeted", "technical_support-psb-cp-mac-latest-en": "Technical support" } }