Client Security or Server Security DeepGuard blocks application despite the file SHA-1 hash and file path is excluded

Issue:

After the file SHA-1 hash and file path is excluded in Client Security or Server Security versions 14 or 15, DeepGuard continues to block the application.

Resolution:

You can exclude a file or folder from Real-time scanning and Deepguard by following the steps below:

1. Log into Policy Manager Console
2. Click on Settings
3. Select Standard view
4. Select Real-time scanning
5. Scroll down to Files and applications excluded from scanning
6. Select Do not scan the following files and applications
7. Click Add
8. Enter the full path for each files, folder or SHA-1 of the application. 

• Select File path if the file that you want to exclude always uses the same path.
• Select Folder path if you want to exclude all files in a specific folder.
• Select Application SHA-1 if the path for the file that you want to exclude may vary across different hosts.

Note:

• If you are using F-Secure Client Security 13.10, kindly upgrade to the latest supported version since DeepGuard exclusions do not work in the 13.10 version.
• Wildcard exclusions are only applicable for Real-time scanning. For DeepGuard exclusions, kindly use file or folder path.
• F-Secure Security Cloud (ORSP) has a higher priority compared to SHA-1 exclusions. Only file or folder path exclusion has higher priority over ORSP.

If the application is still being blocked after following the steps above, kindly contact F-Secure Customer Care here for assistance.