Elements Agent for Mac shows Overall Protection status critical in Elements portal

Issue:

Elements Agent for Mac Overall Protection status showing critical on the Elements Security Center portal's Devices page.

Resolution:

Please click on Mac device on the Elements Security Center portal's Environment > Devices page to view all the protection details. on the Protection status tab you can check if both Malware protection and Browsing protection features are enabled. 

If they are disabled, try first to restart the device. If issue persists, make sure that neither feature has been disabled in the profile that is in use on the device:

How to check if malware protection is enabled in the Mac profile:

1. Log in to the Elements Security Center portal 
2. Navigate to the Security configurations > profiles page
3. Go to the For Mac tab 
4. Click on the profile that is in use on the devices
5. Go to the Real-time scanning settings page 
6. Make sure Real-time scanning is enabled
7. Click Save profile 

How to make sure Browsing Protection is enabled:  

1. Log in to the Elements Security Center portal 
2. Navigate to the Security configurations > profiles page
3. Go to the For Mac tab 
4. Click on the profile that is in use on the devices
5. Go to the Browsing protection settings page
6. Make sure Browsing protection is enabled 
7. Click Save profile