Support articles

Find clear, step-by-step solutions to common WithSecure issues across installation, configuration, updates, and product performance.

Elements Endpoint Protection for Computers getting incorrect update server when using Network Location settings

Issue:

Wrong 'Update-Server' or proxy server address is shown in the Elements Agent's Updates page even if Network Location settings has been configured to change the proxy server address when device is in a new location. 

 

 

Resolution:

We recommend to first check your current setup on the Network locations settings page in the profile:

  1. Log in to the Elements Security Center portal
  2. Navigate to Security Configurations > Profiles
  3. Click on the profile that is in use on the devices
  4. Go to the Network location settings page
  5. Make sure that the trigger or triggers that you have configured are correct
  6. Make sure the rules you have chosen are correct
  7. Click Save profile

We also recommend to lock the communication settings so that they cannot be changed locally:

  1. Log in to the Elements Security Center portal
  2. Navigate to Security Configurations > Profiles
  3. Click on the profile that is in use on the devices
  4. Go to the End user rights settings page
  5. In the Communication settings section, lock each setting:
    1. User HTTP proxy (updates server)
    2. Use HTTP Proxy (Software Updater)
    3. Proxy servers and WithSecure Connectors
  6. Click Save profile