Support articles
Find clear, step-by-step solutions to common WithSecure issues across installation, configuration, updates, and product performance.
Elements Endpoint Protection for Computers getting incorrect update server when using Network Location settings
Last updated
Issue:
Wrong 'Update-Server' or proxy server address is shown in the Elements Agent's Updates page even if Network Location settings has been configured to change the proxy server address when device is in a new location.
Resolution:
We recommend to first check your current setup on the Network locations settings page in the profile:
- Log in to the Elements Security Center portal
- Navigate to Security Configurations > Profiles
- Click on the profile that is in use on the devices
- Go to the Network location settings page
- Make sure that the trigger or triggers that you have configured are correct
- Make sure the rules you have chosen are correct
- Click Save profile
We also recommend to lock the communication settings so that they cannot be changed locally:
- Log in to the Elements Security Center portal
- Navigate to Security Configurations > Profiles
- Click on the profile that is in use on the devices
- Go to the End user rights settings page
- In the Communication settings section, lock each setting:
- User HTTP proxy (updates server)
- Use HTTP Proxy (Software Updater)
- Proxy servers and WithSecure Connectors
- Click Save profile