How to add an additional subscription key to a Elements Collaboration Protection cloud service?

Issue:

We would like to add more licenses to our Elements Collaboration Protection subscription by adding a second subscription key to our existing cloud service. How to add an additional subscription key to a Elements Collaboration Protection cloud service? When configuring a cloud service, the Subscription Key drop-down menu only allows to select one subscription key for the cloud service tenant.

Resolution:

In Elements Collaboration Protection, one cloud service can only be assigned one subscription key. You cannot combine two subscription key's licenses to one single cloud service. If you have received two or more Elements Collaboration Protection subscription keys from your WithSecure reseller partner, we recommend to contact your WithSecure reseller partner so that they can cancel the second subscription key and increase the amount of licenses on the first subscription key.