How to install Elements Agent without removing conflicting products

Issue:

We are installing Elements Agent but the installer found conflicting products it wants to remove, how can we install the Elements Agent without removing the other products?

Resolution:

You can install Elements Agent (e.g. via CMD) and use the –skip-sidegrade parameter to skip the sidegrade.

Example:

1. Open a Command prompt as an Administrator
2. Navigate with the Command prompt to the folder where you have stored the Elements Agent installer
3. Run command:

installername.exe –skip-sidegrade "product_name"

4. If the above command does not work, use this command to skip detection of all conflicting software.

installername.exe –skip-sidegrade "*"

For more detailed information about available command-line parameters and MSI properties, please visit our Help Guide:

• EXE installation parameters: https://support.withsecure.com/userguides/product.html#business/psb-portal/latest/en/command_line_parameters-psb-portal-latest-en
• MSI installation properties: https://support.withsecure.com/userguides/product.html#business/psb-portal/latest/en/concept_zh2_rfh_4bc-psb-portal-latest-en