I receive error „Could not find subscription key“ while adding a subscription key to a company account in the Elements Endpoint Protection portal

Issue:

Receiving error "Could not find subscription key" when adding subscription key to an Elements portal company account with the Assign subscription button on the Management > Subscriptions page. 

Resolution:

Check that the subscription key code you ordered is correct for the account you have. 

If you have a Company Managed subscription key and the company account is placed under a reseller partner's Solution Provider account (SOP), you cannot add the code there. For that you need to have a Partner Managed subscription.

If you have a Partner Managed subscription key, the subscription key is automatically added to the company account and you cannot add it again. Check the Management > Subscriptions page to see if the subscription key is already found on the accoutn. 

A code cannot be used on a trial account either, a new account needs to be created or the trial account needs to be converted to a normal commercial account.

A reseller partner can directly contact Order Services to help you with this. 

If you're not sure what the issue is, please contact WithSecure Support for further assistance.