The profiles on a Elements device has automatically changed to another profilea

Issue:

We have noticed that the the profile on some Elements Endpoint Protection devices has changed to another profile. What can cause the device to get another profile assigned to it automatically? 

Resolution:

If one or more Elements devices has been automatically assigned a profile, check if you have create Profile assignment rules and that the rules and conditions are created correctly. 

You can access the profile assignment rules by following these steps:

1. Log in to the Elements Security Center portal
2. Navigate to the Security configurations > Profiles page
3. Go to the Provide assignment rules tab

On this page you can find the Profile assignment rules section which includes rules about which profile should be automatically assigned to each type of device based on specific conditions. The conditions include:

• AD Organizational Unit path
• IPv4
• DNS
• Host name

So if you have a profile assignment rule that uses one of the mentioned conditions and that value on the device has changed, it can cause the profile assignment rule to automatically assign a different profile to a the device.