After installation, user is unable to launch Policy Manager Console ”The item referred by this shortcut cannot be accessed. You may not have the appropriate permissions”.

Issue:

After installation, user is unable to launch Policy Manager Console and they receive error: "The item referred by this shortcut cannot be accessed. You may not have the appropriate permissions".

Resolution:

The setup wizard creates the user group FSPM users. The user who was logged in and ran the installer is automatically added to this group. To allow another user to run Policy Manager Console you must manually add this user to the FSPM users user group.

To add users to a group, use the following instructions:

1. Click on the Server Manager icon on the bottom left of the Windows desktop