Elements Agent displays ’Your subscription is not activated. Please enter a valid subscription key to start using the product’ error

Issue:

Elements Agent displays 'Your subscription is not activated. Please enter a valid subscription key to start using the product' error in the local user interface. How do I fix it?

Resolution:

Most likely your Elements license key code has expired, or your device has been removed and cannot be reconnected to the WithSecure Elements portal.

Ensure you are using correct and valid product license key. You may also try to reboot the client device and check if the same error reappear.

If your subscription is shown to be valid on the Elements Security Center portal's Management > Subscriptions page and a device restart does not fix the issue, we recommend the re-enter the subscription key on the device using the ws_oneclient_logout.exe:

1. Open a Command Prompt as an administrator
2. Navigate to C:\Program Files (x86)\F-Secure\PSB\
3. Run the following command: ws_oneclient_logout.exe –keycode <subscription-key>