Support articles

Find clear, step-by-step solutions to common WithSecure issues across installation, configuration, updates, and product performance.

Elements Mobile Protection high battery usage on Android device

Issue:

Usage time of the Android mobile is reduced by 80% as long as Elements Mobile Protection is installed.

Resolution:

Elements Mobile Protection will always do a full scan of the system when the Android mobile device is restarted. If you restart the device daily or very often, the Elements Mobile Protection application can drain a significant amount of battery. 

Also check that you do not have scheduled scanning set to do a daily scan:

  1. Log in to the Elements Security Center portal
  2. Navigate to Security configurations > Profiles page
  3. Go to the for Mobile tab
  4. Click on the profile that is in use on the device
  5. Go to the Malware protection settings page
  6. Scroll down to the Scheduled scanning section
  7. Make sure that the Scan frequency is not set to Daily
  8. Click Save profile

 

If battery usage is still very high after checking the scanning settings, you can try to see if reinstallation of the app fixes the issue.