How do I exclude files and folders from Deepguard, if the files are located in the network drive?

Issue:

• DeepGuard blocks an application. This was determined to be a high-risk application by system control heuristics. 
• After the file SHA-1 hash and file path is excluded in WithSecure Client Security or Server Security DeepGuard feature continues to block the application

Resolution:

You can exclude the network drivers from being scanned, by doing the following:

1. Log into Policy Manager Console
2. Select a host or policy domain from the domain tree
3. Click on Settings
4. Select Standard view
5. Select Real-time scanning
6. Scroll down to Files and applications excluded from scanning
7. Select Do not scan the following files and applications
8. Click Add
9. Enter the full path for each files, folder or SHA-1 of the application. Example:

• Select File path if the file that you want to exclude always uses the same path.
• Select Folder path if you want to exclude all files in a specific folder.
• Select Application SHA-1 if the path for the file that you want to exclude may vary across different hosts.

NOTE:
If the file or folder is located in share drive, you need to add the exclusion in UNC format.
Example:
\\servername\share\folder\to\the\app.exe

If this location is also mapped to a drive letter (e.g. N:\), then another exclusion must also be added in the mapped format as the following:
N:\folder\to\the\app.exe

For more information on using wildcards in exclusions, refer here
       
        10. Click the icon to distribute the policy (Ctrl + D)