Is there a way to disable the email notification alerts for detections in Elements Collaboration Protection?

Issue:

Is there a way to disable the email notification alerts for detections in Elements Collaboration Protection? Users would not want to receive the notification emails when malware has been found in an attachment or an email has been quarantined because it included a malicious URL address.

Resolution:

Yes, it is possible to disable the notifications that are sent to the users about detections by Elements Collaboration Protection:

If you want to disable the user notifications for detection completely for when malware has been detected in an email:

1. Log in to the Elements Security Center portal
2. Navigate to the Collaboration Protection > policies page
3. Open the policy that is in use on your cloud service
4. Go to the Exchange > Malware
5. Untick the Notify the user about detections with the following severities:
6. Click Save

If you want to disable the user notifications for detection completely for when malicious URL or suspicious URL has been detected in an email:

1. Log in to the Elements Security Center portal
2. Navigate to the Collaboration Protection > policies page
3. Open the policy that is in use on your cloud service
4. Go to the Exchange > URL scanning page
5. Untick Notify the user about detections with the following severities under both Malicious URL and Suspicious URL
6. Click Save

If you want to disable the user notifications for detection completely for when a compromised account detection has been made towards the users email address:

1. Log in to the Elements Security Center portal
2. Navigate to the Collaboration Protection > policies page
3. Open the policy that is in use on your cloud service
4. Go to the Exchange > Compromised accounts page
5. Untick Notify the user about detections with the following severities
6. Click Save

If you only want to not send user notifications based on the severity of the alert:

1. Log in to the Elements Security Center portal
2. Navigate to the Collaboration Protection > policies page
3. Open the policy that is in use on your cloud service
4. Go to the General > Notifications page
5. From the User notifications based on severity, select the desired severity level that triggers a user notification:
   1. All (Low, Medium, High & Critical)
   2. Medium, High & Critical
   3. High & Critical
   4. Critical
6. Click Save