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Error „invalid credentials“ when trying to log in to the Policy Manager Console
Last updated
Issue:
Error "invalid credentials" when trying to log in to the Policy Manager Console. How to reset the administrator user account password?
Resolution:
Reset admin account tool is available with installation folder of Policy Manager Server. Follow these steps to reset the admin password for Policy Manager Server:
- Open a Command Prompt with administrator privileges
- Stop the Policy Manager Server service by running command: net stop wspms
- Navigate to C:\Program Files\WithSecure\Policy Manager\Policy Manager Server\bin
- Run command: reset-admin-account.bat
- Enter new password
- Start the Policy Manager Server service by running command: net start wspms