Sample Submission Has Moved to Elements Security Center

What’s New?

All sample submissions are now managed through the Request Sample Validation service, available under Requests in the WithSecure™ Elements Security Center.

All other Submit a Sample channels are retired.

Why the Change?

  • Stronger security with authenticated access
  • Faster processing
  • Full visibility and traceability

What You Need to Do

  • If you are an Elements customer:
    No action needed. Use the Request Sample Submission option in your Elements Security Center.

  • If you are an existing WithSecure customer but not using Elements:
    Request access via our Support link: Email Support. We’ll validate your details and create an Elements account for you.

What Stays the Same

  • Reporting false positives from Salesforce Analytics, Elements Security Events, and within products (e.g., Browsing Protection, Quarantine)

For complete instructions, please see our User Guides.

 

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