WithSecure Support
Support for all your needs, in one place.
It’s time to say goodbye to on-prem servers and migrate to WithSecure™ Elements Endpoint Protection.
Here's how to move from Business Suite to Elements in a few simple steps.
Quick start guides
Short & easy-to-follow documents to help you quickly use your product.
View quick start guides
Top Troubleshooting Articles
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How to submit a false positive or negative sample file or URL to WithSecure
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Request for registration.json offline token to activate a Policy Manager which is in an isolated or offline environment
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How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account
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Product updates
Announcements
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Elements Vulnerability Management: changes to features
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WithSecure announces integration with HaloPSA
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Important Update: Sample Submission Is moving to a new platform
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Network addresses for WithSecure on-premise products
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Important Update: Sample Submission Is moving to a new platform
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Release to Manufacturing: WithSecure Policy Manager 16.11 / WithSecure Policy Manager Proxy 16.11
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Network Addresses for WithSecure Countercept
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Support Status: Windows 8/8.1
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WithSecure™ is refreshing its Terms of Use for our products and services
Changelogs
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Exposure Management System Scan - 2026-01-14 Update
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Countercept Agent for Windows - 2026-01-14 - Ultralight Updater update
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Linux Atlant - 2026-01-14 - Installers update
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Linux Agent LS64 - 2026-01-14 - Installers update
Product updates and supported versions
Stay up to date on the latest business product updates and announcements.