WithSecure Support
Support for all your needs, in one place.
It’s time to say goodbye to on-prem servers and migrate to WithSecure™ Elements Endpoint Protection.
Here's how to move from Business Suite to Elements in a few simple steps.
Quick start guides
Short & easy-to-follow documents to help you quickly use your product.
View quick start guides
Top Troubleshooting Articles
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How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account
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Request for registration.json offline token to activate a Policy Manager which is in an isolated or offline environment
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Getting an error of "Your login to WithSecure™ Partner Portal failed." when logging into Partner Portal
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Product updates
Announcements
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Guidance for using the Elements API and the Security Events endpoint
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New Feature: Dark Mode in Elements Portal
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What's New in Elements - April 2026
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Major Capricorn update for Endpoint Protection - May 2026
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TLS certificate provider update for GUTS2 backend (May 19, 2026)
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Release to Manufacturing: WithSecure Policy Manager 16.11 Hotfix 1
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CVE-2026-40175 for Axios JavaScript library
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Network Addresses for WithSecure Countercept
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Support Status: Windows 8/8.1
Changelogs
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Countercept Agent for Windows - 2026-04-17 - Ultralight Core update
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Countercept Agent for Windows - 2026-05-29 - Ultralight Core update
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Exposure Management System Scan - 2026-05-27 Update
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Exposure Management System Scan - 2026-01-14 Update
Product updates and supported versions
Stay up to date on the latest business product updates and announcements.