Add new device button missing under Devices view in Elements portal

Issue:

The "Add new device" option missing on the Environment > Devices page in the Elements Security Center portal when the three dots are clicked. Why is the button missing? 

Resolution:

If the Add new device option is missing on the Elements Security Center portal's Environment > Devices view in the Elements Security Center Portal when you click on the three dots, there are a few reasons why it can be missing:

• You are missing the full management rights for Elements Endpoint Protection
• You do not have valid licenses for the product you are trying to add
• If you are a partner user, you have the wrong level selected from the scope-selector

You are missing the full management rights for Elements Endpoint Protection

Make sure that your user account has full editing rights for Endpoint Protection:

1. Log in to the Elements Security Center portal
2. Navigate to the Management > Organization Settings > Security Administrators page 
3. Check the Endpoint Protection column for your user account and make sure that you have the correct rights

If you do not have the full editing rights for Endpoint Protection, ask a colleague to add the rights for you or if you have a Partner Managed subscription you can contact your partner to have the rights added. 

You do not have valid licenses for the product you are trying to add

The Add new device button can be missing if you do not have any relevant licenses attached to your company account. Make sure from the Management > Subscriptions page that you have valid licenses for one of the following:

• Elements EPP for Computers or Servers
• Elements EPP for Mobiles 

If you are a partner user, you have the wrong level selected from the scope-selector

If you are a partner, you need to select the customer company level from the Scope-selector drop-down menu. The Add new device button is not visible on the partner level because the partner level doesn't include any subscriptions.  The scope-selector is the drop-down menu shown in the top-left corner of the Elements Security Center portal.