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Application blocked by DeepGuard as rare application
Last updated
Issue:
Application blocked by Deepguard as rare application with alert "DeepGuard blocked an application because it is not commonly used" or "DeepGuard blocks a rare application"
Resolution:
If a process has been blocked by DeepGuard as a rare application, please submit the application to our Labs to investigate the file.
Open a ticket by following the Sample Validation service instructions: https://support.withsecure.com/userguides/product.html#business/elements-welcome/latest/en/submitting_a_file_sample-latest-en
As a temporary measure, you can create a DeepGuard exclusion for the blocked process by adding its application hash in the Elements profile: How to create a DeepGuard exclusion for Elements Endpoint Protection? – WithSecure Community