Support articles

Find clear, step-by-step solutions to common WithSecure issues across installation, configuration, updates, and product performance.

Can Software Updater update software on isolated Client Security and Server Security hosts?

Issue:

Can Software Updater update software on isolated Client Security and Server Security hosts?

Resolution:

By default Software Updater on Client Security and Server Security host devices tries to download the Software Updater patches from the Policy Manager Server, so if the devices are isolated, they will still be able to download and install Software Updater updates. Policy Manager itself will download the Software Updater patches from the vendor's sites and then distribute the patches to the clients. 

To make sure that Client Security and Server Security will download the updates from the Policy Manager Server, follow these steps:

  1. Log in to the Policy Manager Console 
  2. Select a host or policy domain from the domain tree
  3. Open the Settings tab
  4. Navigate to the Windows > Software updater settings page
  5. Make sure the form the Download software updates from Policy Manager drop-down menu you have If possible selected
  6. Distribute the policy (Ctrl + D)