Change subscription button remains gray in the Elements portal

Issue:

When trying to change subscription key for an Elements Endpoint Protection device on the Elements Security Center portal's Environment > Devices page, the Change subscription button remains grey and is unclickable. Unable to change subscription key due to this issue.

Resolution:

The Change subscription button can stay grayed out because of a few reasons:

• There are no licenses remaining on the subscription key you have selected from the drop-down menu.
• You have not selected a subscription key at all from the drop-down menu. 

Note that in the new Devices view, you can no longer manually enter a subscription key, you need to select it from a drop-down menu. The drop-down menu is only filtered when you enter a subscription key to the search field.

The drop-down menu only includes the subscription keys from the scope you are currently in. So if you are a reseller partner and you want to move a device between two different company accounts, you will need to select the Solution provider scope from the scope-selector on top of the page so that the subscription key is listed in the drop-down menu. 

Since the Devices page shows all the devices under a partner, you can add a Company name equals filter to show only the devices of the one customer company for whom you want to change subscription keys for.