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Find clear, step-by-step solutions to common WithSecure issues across installation, configuration, updates, and product performance.

“Customer number is invalid” error when registering or logging in to Policy Manager Console

Last updated

Issue:

"Customer number is invalid" error when registering or logging in to the Policy Manager Console. How to fix or troubleshoot the issue?
 

Resolution:

If you receive an error that the customer number you entered is no longer valid, check the following items:

  • Make sure that the customer number entered during registration is a correct one (the number is visible in the license certificate).
  • Make sure that the license is still valid (the information is visible in the license certificate).
  • Make sure you have valid Client Security and Policy Manager versions:  Older versions such as 11, 12,13, 14 and 15 are  no longer supported and cannot connect to the correct registration server.