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DNS queries are blocked by the Botnet Blocker in Client Security/Server Security.
Last updated
Issue:
DNS resolution for certain sites are blocked with the product installed. How to avoid this from happening?
Resolution:
Most likely the DNS resolution is blocked by the Botnet Blocker feature. The site is rated as unsafe and hence blocked by the feature.
You need to do the following:
1. Share the URL with the Labs team, for further investigation. The Labs team will whitelist the URL if the site is not malicious: https://www.withsecure.com/en/support/contact-support/submit-a-sample
2. Whitelist the blocked site or the IP address of the blocked site via the Advanced View in the PM Console at:
- Log in to Policy Manager Console
- Highlight a host or policy domain from the Domain Tree
- Go to the Settings tab
- Go to Web content control settings
- Click Add from the right side of the Trusted sites list
- Add the site or domain URL in the address field
- Distribute the policy (Ctrl + D)