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How to add a user to the MSG or PSE users list so that they pass recipient verification?
Last updated
Issue:
Emails sent to a user never arrive because the user is not recognized as a verified recipient and are therefore blocked. How to add the user as a verified recipient on a Protection Service for Email (PSE) or Messaging Security Gateway (MSG) appliance?
Resolution:
- Log in to the PSE / MSG appliance
- Select the System tab from the top
- Go to the User Management section from the menu of the left
- Go to Users
- Click Add User
- Enter the user's details and click Add Entry
Now you can verify that the emails sent to the user are no longer blocked.