How to create or generate a WSDIAG diagnostics file on a Windows computer?

Issue:

How to create or generate a WSDIAG diagnostics file on a Windows computer?

Resolution:

Follow the steps below to generate a WSDIAG report.

1. Click on the Windows Start button
2. In the list of apps, click on WithSecure
3. Click on  WithSecure Support tools
4. Click Run diagnostics
5. Once completed, it generates a file called wsdiag.7z on your desktop
6. Attach the file to the WithSecure support email.

If the built-in support tool fails, download the standalone wsdiag tool. Follow the steps below:

1. Download the standalone wsdiag support tool from: https://download.withsecure.com/support/tools/fsdiag/wsdiag_standalone.exe
2. Double-click and run the wsdiag_standalone.exe file
3. Click Run diagnostics. The tool starts to gather diagnostic information
4. Once completed, it generates a file called wsdiag.7z on your desktop
5. Attach the file to your email reply to WithSecure support. 

Note: If the file size of your WSDIAG file is larger than 10MB it is too large to send by email, you can use our SendSafely Dropzone.